Prime Systems Solutions is hiring a System & Network Engineer (Level II) to oversee, manage, and maintain IT infrastructure across multiple client environments. You will provide technical expertise to ensure the seamless operation and security of both on-premises and cloud-based systems.
What You'll Do
- Administer and maintain client network infrastructures, including routers, switches, firewalls, and wireless technologies from vendors like Cisco, SonicWall, and Palo Alto.
- Manage and maintain server environments, both on-premises and in the cloud, using Windows Server (2008-2022) and virtualization technologies such as VMWare and Hyper-V.
- Support and administer Microsoft 365, Active Directory, and Azure environments, including user management, group policies, and cloud-based services.
- Implement and maintain firewall and VPN solutions such as Cisco AnyConnect, Meraki, SonicWall, and Fortinet to ensure secure remote access and data protection.
- Monitor, configure, and manage security protocols, including intrusion detection/prevention systems, firewalls, and anti-virus solutions.
- Perform regular security assessments, vulnerability scans, and patch management to ensure compliance with security best practices.
- Work with clients to develop and implement disaster recovery and business continuity plans.
- Provide Level 1 and Level 2 technical support for system, network, and application issues.
- Use remote management tools to diagnose and resolve issues in a timely manner, ensuring minimal disruption to client operations.
- Troubleshoot problems across various client environments, ranging from simple desktop issues to complex network problems.
- Administer VMWare environments, including the installation, configuration, and maintenance of virtual servers.
- Provide expertise in cloud services, particularly Azure, to support client needs for scalable and resilient infrastructure.
- Collaborate with internal and external teams to provide effective IT solutions and support.
- Utilize ticketing systems such as ConnectWise, Kaseya, and ServiceNow to track, manage, and resolve support requests.
- Ensure proper documentation of all configurations, troubleshooting efforts, and solutions.
- Proactively monitor network and system performance, using monitoring tools to detect and resolve potential issues before they impact client operations.
- Provide regular reports on system performance, uptime, and security incidents to management and clients.
What We're Looking For
- Strong hands-on experience with Microsoft 365, Active Directory, Azure, and a variety of firewall technologies.
- Deep understanding of virtualization platforms, such as VMWare.
- Experience working with remote access tools, monitoring platforms, and ticketing systems.
Technical Stack
- Microsoft 365, Active Directory, Azure, VMWare, Hyper-V
- Windows Server (2008-2022)
- Cisco, SonicWall, Palo Alto, Cisco AnyConnect, Meraki, Fortinet
- ConnectWise, Kaseya, ServiceNow
Work Mode
This is a fully remote position open to candidates globally.
