Responsibilities
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network devices, and virtualization in all facilities systems
- Responsible for system security, software updates, and change control procedures
- Responsible for capacity, storage planning, and database performance
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes per Computer System Validation SOPs and protocols
- Ensure that the IT environment is compliant to relevant regulatory and quality requirements.
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
- Lead helpdesk support efforts, making sure desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
- Provide support to colleagues in both Lexington and Fishers facilities
- Participate in internal audits and audits by external groups
- Communicate to vendors, support-companies and third parties
- Customer Service oriented with attention to detail and quality
- Reliable, consistent, and proactive
- Ability to address multiple projects and adapt to changing priorities
- Self-motivated and passionate to learn and adopt new technology and methodologies
- Capable of day-to-day problem solving and taking responsibility for decisions
- Experienced in resolving multi-disciplinary multifunctional process problems
- Can work independently, ability to manage own workload
- Able to adapt focus to changing priorities
- Team-oriented and generous in sharing knowledge and enabling others
- Process improvement
- Good administration skills
- Experience in a multi-cultural international organization is preferred
- Experience with working in a commercial organization
Requirements
- Education Level – Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or closely related field, or equivalent experience
- 7+ years of experience supporting IT infrastructure
- Experience in implementing Controlled Change and Patch Management of GxP systems
- System administration and IT certifications in Linux, Microsoft, or other network related fields
- Excellent computer, verbal, and written communication skills
- Working knowledge of virtualization, VMWare, or equivalent (Hyper-V, IAAS Azure, AWS)
- Strong knowledge of cloud, systems and networking software, hardware, and networking protocols.
- Experience with scripting and automation tools (e.g. PowerShell)
- A proven track record of developing and implementing IT strategy and plans
- Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols including experience with Veeam backup Software
- Able to execute and report on IT led projects
Work Arrangement
On-site
Additional Information
- Adaptability required as work schedule may change based on business needs
- Criminal background check required
- Regularly sit for long periods of time.
- Frequently required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms
- Occasionally required to walk; climb or balance; and stoop, kneel, crouch, or crawl
- Frequently lift and/or move up to 20 pounds
- Occasionally lift and/or move up to 50 pounds
- Frequently utilize close vision and the ability to adjust focus
- Frequently required to communicate by talking, hearing, using telephone and e-mail
- Nothing in the job description for this role restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
- This position requires a criminal background check.
- Genezen is an Equal Opportunity Employer.
- Genezen participates in EVerify.
- Genezen is interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas.
