Patrique Mercier Recruitment is hiring a Swedish Speaking Customer Care Agent. In this role, you will provide exceptional customer support to Swedish-speaking clients through various channels. You will be instrumental in resolving inquiries and ensuring a positive customer experience.
What You'll Do
- Provide exceptional customer support to Swedish-speaking clients through phone, email, and chat.
- Respond to customer inquiries, resolve issues, and ensure a positive experience.
- Offer assistance with products and services while maintaining complete customer satisfaction.
- Document and manage customer interactions and issues in the CRM system.
- Stay up-to-date on product knowledge to provide accurate information and support.
- Work collaboratively with team members to improve customer service procedures and outcomes.
- Participate in training sessions to enhance skills and product knowledge.
What We're Looking For
- Fluency in Swedish and English, both written and verbal.
- Strong communication and interpersonal skills.
- Ability to handle inquiries and resolve problems effectively.
- Familiarity with customer service platforms and Microsoft Office tools.
- Detail-oriented with excellent organizational skills.
- Committed to delivering outstanding customer service.
Nice to Have
- Previous customer service experience.
Technical Stack
- CRM system
- Microsoft Office tools
- Customer service platforms
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This is a remote position for candidates based in Greece.
Patrique Mercier Recruitment is an equal opportunity employer.
