UPMC Hillman Cancer Center is hiring a Surgery Scheduler to support our Cardiovascular & Thoracic Surgery department. In this role, you will coordinate and schedule patients for surgical procedures while assisting the surgeon and administrator in developing and monitoring operational aspects.

What You'll Do

Work directly with the department to troubleshoot procedural and operational issues.
Coordinate and monitor patient follow-up using the Refract Tracker and EPIC systems.
Prepare and forward all necessary admission reservations and requisitions, including patient demographics and insurance information, to hospitals.
Coordinate cases and communicate with hospital personnel to obtain approval for admissions.
Discuss and coordinate financial arrangements prior to surgery, including collecting pre-payments.
Ensure informed consents are signed.
Provide patients with pre- and postoperative instructions according to service-specific guidelines.
Coordinate patient education seminars and schedule physicians accordingly.
Collect data for research studies.
Schedule pre-screening exams, diagnostic testing, post-operative appointments, and surgical cases for all patients.
Ensure all billing and insurance information is current and accurate.
Complete special projects as assigned.
Act as a liaison between patients and referring physicians.
Obtain pre-certification and referrals prior to the procedure date.
Coordinate and track internal and external marketing efforts.
Attend and schedule department meetings.
Answer and respond to all incoming telephone inquiries regarding surgery, providing educational material verbally and in print.

What We're Looking For

High school diploma or equivalent.
Completion of a medical assisting program or 2-4 years of experience in a medical field.
General knowledge of computer software and practice management databases.
Strong organization, time management, and interpersonal skills.
Tact and diplomacy in dealing with physicians, patients, families, and other employees.
Ability to deal compassionately and professionally with patients.
Ability to work independently and possess sound decision-making skills.
Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans, and workers compensation carriers regarding scheduling and approval of surgical procedures.
Ability to prioritize work demands.
Ability to consistently maintain confidentiality regarding all job assignments and related information.
Access to medications is limited to distribution to the nurse.
Act 34 clearance.