360Dialog GmbH is hiring a Support Specialist for the EMEA region to provide direct support to customers using the WhatsApp Business API. In this fully remote role, you will be instrumental in troubleshooting technical issues and helping clients get the most from their messaging and marketing automation.

What You'll Do

Provide multi-channel support to customers via tickets, chat, email, and online meetings.
Liaise with the L2 support team to find effective solutions.
Troubleshoot the WhatsApp API and solve related technical problems.
Support partners and clients in navigating the WhatsApp API ecosystem.
Communicate directly with Meta representatives.
Collaborate closely with the EMEA Sales and Account Management Teams.

What We're Looking For

2-3 years of experience in support, technical support, or a related role.
A desire to move into a more challenging support position.
Hands-on experience with web development technologies (HTML, JavaScript, CSS) and APIs.
Practical experience with REST APIs and Webhooks.
Solid understanding of technical fundamentals and popular support tools (e.g., Slack, JIRA, Google Workspace, Intercom).
Language proficiency: English (fluent/C1) and at least one other language.
Strong customer focus and problem-solving skills.
Excellent communication skills, including listening, questioning, and empathizing.
Ability to manage multiple tasks in a fast-paced environment.

Nice to Have

Experience with WhatsApp Business API or Meta Graph API.
Programming skills in SQL, JavaScript, Python, or React.
Familiarity with logging and monitoring tools like Grafana.
People management experience.
Proficiency in additional languages.

Technical Stack

HTML, JavaScript, CSS
REST APIs, Webhooks
WhatsApp Business API, Meta Graph API
SQL, Python, React
Grafana

Team & Environment

You will collaborate with the EMEA Sales and Account Management Teams and the L2 support team.

Benefits & Compensation

Opportunity to shape a new industry in Performance Messaging Solutions.
Join a team of experienced entrepreneurs running a bootstrapped global company.
Collaborate with some of the brightest minds in tech.
Daily opportunities to learn, grow, and push boundaries.
Work from anywhere in the world with full remote flexibility.
Receive a competitive remuneration package.

Work Mode

This is a fully remote, global position.

We highly value people who are dedicated to growing with us, who do not get paralysed by complex problems and focus on continuous improvements and achievements. We encourage you to think critically, solve problems creatively, and choose to do what makes sense. What matters to us is your independence and passionate commitment to software exploration. You must be able to manage yourself in a fully remote and global company and work in an asynchronous way.