LexisNexis Risk Solutions FL Inc. is hiring a Bilingual Support Specialist (English/Spanish) to join our Asset Verification Services (AVS) Operations Team. In this role, you will be essential in supporting financial institutions and government field offices that rely on our asset verification systems to advance equitable access to public benefits.
What You'll Do
- Serve as the primary liaison for financial institutions and government agencies participating in AVS programs.
- Conduct training sessions for financial institution personnel on system functionality and procedural guidelines.
- Manage inbound inquiries via phone and email, ensuring accurate documentation and timely resolution.
- Proactively follow up with financial institutions to resolve outstanding or overdue requests.
- Support the transition to automated processing methods, promoting modernization and efficiency.
- Assist in recruiting new financial institutions to participate in AVS programs.
- Manage registration processes and maintain accurate records of institutions and user accounts.
- Identify, troubleshoot, and escalate operational errors to ensure timely resolution.
- Maintain and update procedural documentation and operational reports.
- Continuously seek opportunities to improve processes and enhance operational efficiency.
- Participate in team meetings and contribute to departmental success.
- Ensure compliance with service level agreements, including network coverage and response time metrics.
- Provide shift coverage for team members on PTO, including alternate shifts (e.g., 6:00–2:30, 8:30–5:00, 12:30–9:00).
- Be available to work on select company holidays with pay (e.g., Day after Thanksgiving, Christmas Eve, Day after Christmas, New Year’s Eve).
- Support additional departmental initiatives and special projects as assigned.
What We're Looking For
- Language Proficiency: Fluent in both English and Spanish (written and verbal). A Spanish language assessment will be administered.
- Education: High school diploma required.
- Typing Speed: Minimum of 50 words per minute.
- Technical Skills: Proficient in Microsoft Excel, Word, and Outlook; comfortable navigating PC environments and web-based applications.
- Communication: Exceptional verbal and written communication skills; ability to manage competing priorities in a fast-paced setting.
- Organization: Strong organizational skills with keen attention to detail.
- Work Ethic: Dependable, self-driven, and capable of working independently and collaboratively.
- Adaptability: Demonstrated ability to perform under pressure and meet deadlines.
- Security Clearance: Must be eligible to obtain and maintain Social Security Administration Security Clearance as a condition of employment.
- Must be able to commute on-site to the Oklahoma City Office.
Nice to Have
- Education: College degree preferred.
Technical Stack
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- PC environments
- Web-based applications
Team & Environment
You will be part of the Asset Verification Services (AVS) Operations Team.
Benefits & Compensation
- U.S. National Base Pay Range: $40,400 - $67,400. Geographic differentials may apply.
- Country specific benefits
Work Mode
This is a hybrid position, remote within the USA.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
