Role Overview
Join a fast-paced customer support team assisting users with mobile service-related queries via phone and email. You'll handle account issues, explain service options, resolve billing questions, and identify sales opportunities. This is a great opportunity for someone with strong communication skills who enjoys problem-solving and helping people.
Key Responsibilities:
- Respond to customer inquiries via phone and email in a professional and timely manner
- Provide support on account management, billing issues, and service information
- Identify and recommend suitable products or service upgrades
- Accurately document all customer interactions in the system
- Meet performance and quality targets
- Maintain a high level of customer satisfaction
Requirements
- Proficiency in German (B2 – C1 level)
- Prior experience in customer service or sales is a plus
- Strong verbal and written communication skills
- Ability to multitask and manage time effectively
- Comfortable working with computers and customer management systems
- Sales-oriented mindset and proactive attitude
- Ability to work flexible shifts, including weekends
Benefits
- Competitive Salary
- Performance Bonus
- Sales Bonus
- Additional Benefits:
- Food vouchers
- Multisport card
- Additional health insurance
Remote Remote (Country) Full-time
CROSS BORDER TALENTS is hiring a Support representative - German
About company
Your international recruitment partner for hard to find candidates and jobs all over the globe. We are a specialist recruitment consultancy with a global network, providing permanent and talent-leasing solutions in Engineering, ICT, and Multilingual sectors.
Operating in over 102 countries, we bridge skill gaps by delivering tailored recruitment solutions worldwide, connecting top talent with world-class opportunities across industries.