Meter is looking for a Support Engineer to join our team. This is a technical support engineering role focused on solving complex and varied network challenges. You will diagnose difficult problems, influence product direction, and work across the entire network stack to directly impact how next-generation networks are built and supported. We believe we have the definitive networking stack in place to enable business to use the internet as seamlessly and reliably as any modern utility.

What You'll Do

Troubleshoot and resolve tickets spanning every layer of the network stack.
Manage and support complex customer networks, almost entirely remotely.
Identify and document product bugs, escalating them with clear reproduction steps.
Create well-structured feature requests informed by real customer needs.
Build and maintain documentation that shortens time-to-resolution for everyone.
Deliver actionable product suggestions to our engineering team, shaping the next generation of Meter’s hardware and software.
Strengthen the team through clear documentation, peer training, and engineering expertise.

What We're Looking For

A 'Swiss Army knife' of networking, fluent in wireless, security, WAN/LAN, routing, DNS, and more.
Committed to improving the network experience for every customer, delivering solutions that just work.
Analytical by nature; comfortable with ambiguity and energized by solving unique problems.
Calm under pressure, even in the fast pace of redefining an industry.
A clear communicator who collaborates well with teammates and customers.