Responsibilities
- Diagnose and troubleshoot technical issues
- Maintain computer systems
- Provide remote and onsite support
- Maintain documentation of processes, issues, and solutions
Requirements
- Proven experience working as a Tier 2 IT engineer for at least 3 years
- Excellent customer service and communication skills
- Excellent problem-solving and analytical skills
- Ability to explain technical solutions in a clear and understandable manner
- Experience in 365 administration
- Networking experience
- Experience trouble shooting printers
- Experience with Azure
Nice to Have
- A degree in Information Technology is a plus
- MS - 102 certification is a plus
- MD - 102 certification is a plus
Work Arrangement
On-site
Team
Structure: Part of an IT team at one of Lyra Technology Group's operating companies
Additional Information
- Work will be conducted in a dynamic environment requiring adaptability to new technologies
- Engineer must be comfortable working both independently and in a team environment
