Sardine is hiring a Support Engineer

Sardine is looking for a Support Engineer to own the technical and functional customer support experience end-to-end. This role sits at the intersection of technical support, engineering, and customer success, requiring you to become a product expert and work closely with customers, third-party providers, and internal teams.

What You'll Do

• Own, prioritize, and troubleshoot complex technical issues and provide excellent solutions to customers.
• Be a key source of knowledge on the Sardine risk and payment platform, APIs, SDKs, underlying web-stack technologies, and best practices.
• Be part of the engineering team, and implement and deploy changes to help customers.
• Create valuable tools and documentation to help the team and clients be more successful and self-sufficient.

What We're Looking For

• 5+ years in a technical support, support engineering, solutions engineering, or software engineering role.
• Strong understanding of web technologies, APIs, and cloud infrastructure.
• Proficiency with SQL (joins, queries across multiple tables).
• Understanding of REST API and use of tools like Postman.
• Ability to work independently and communicate clearly in high-pressure situations.
• Experience supporting B2B SaaS products and/or working in fintech or compliance-related environments.
• Comfort navigating ambiguity and edge cases in a high-volume ticketing environment.

Nice to Have

• Prior experience coordinating with third-party vendors and support providers.

Team & Environment

You'll join a globally distributed team, with the role sitting squarely at the intersection of technical support, engineering, and customer success.

Benefits & Compensation

• Generous compensation in cash and equity.
• Early exercise for all options, including pre-vested.
• Work from anywhere: Remote-first Culture.
• Flexible paid time off, Year-end break, Self care days off.
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific.
• 4% matching in 401k / RRSP - US and Canada specific.
• MacBook Pro delivered to your door.
• One-time stipend to set up a home office — desk, chair, screen, etc.
• Monthly meal stipend.
• Monthly social meet-up stipend.
• Annual health and wellness stipend.
• Annual Learning stipend.
• Unlimited access to an expert financial advisory.
• Compensation: INR 21,00,000 - 34,00,000 + equity: Series C equity with tremendous upside potential.

Work Mode

This is a remote position open to candidates in India, operating within a global, remote-first work culture.

Sardine is an equal opportunity employer.