Winona is seeking a Community Manager to lead our customer community, drive meaningful engagement, and transform passionate users into brand ambassadors. This cross-functional role touches content, customer success, and product feedback.
What You'll Do
- Monitor, moderate, and guide conversations in our Facebook Group and future Circle.so community to maintain a welcoming, inclusive, and energized environment.
- Quickly respond to comments, questions, and flags from members with empathy and clarity.
- Implement and enforce community guidelines and escalate issues when necessary.
- Plan and execute an editorial calendar with weekly prompts, product tips, user spotlights, challenges, polls, and community updates.
- Create and share content that reflects our brand’s tone while sparking conversation and connection among members.
- Collaborate with the marketing team to turn product launches and announcements into compelling community content.
- Identify highly engaged customers and top contributors within the community.
- Design and lead a lightweight Ambassador Program that includes exclusive perks, content creation opportunities, and leadership roles.
- Facilitate peer-to-peer mentorship, virtual events, and brand evangelism through a structured reward system.
- Track and report on key community metrics like engagement rate, active members, top posts, and ambassador program KPIs.
- Run periodic surveys or sentiment checks and synthesize insights for internal teams.
- Share member feedback and community trends with the broader team to inform product and CX strategy.
- Help guide and support our eventual migration to Circle.so, including content planning, community structure, onboarding materials, and feedback collection.
What We're Looking For
- 2+ years experience in online community management, social engagement, customer success, or creator/community ecosystems.
- An empathetic communicator who can balance friendliness with clear structure and enforcement when needed.
- Ability to write compelling, human-centered content that gets people talking.
- Excitement about building programs from scratch and thinking holistically about customer-to-advocate journeys.
- A self-directed, organized approach that thrives in fast-moving environments.
Nice to Have
- Experience working with Facebook Groups, Circle.so, Slack, or similar platforms.
Technical Stack
- Facebook Groups
- Circle.so
Benefits & Compensation
- Flexible hours
- Work wherever you choose
- Fun and casual work environment
- Employee engagement activities and virtual gatherings
Work Mode
This is a global position.
Winona provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.
