We’re seeking a dedicated French-speaking professional to support a growing European beverage brand by guiding customers through every stage of their experience. In this fully remote role, you’ll serve as a key point of contact for French-speaking customers, resolving inquiries with empathy and clarity across email and social channels including Instagram, TikTok, and Discord.
What You’ll Do
- Respond to customer messages in fluent, natural-sounding French, ensuring each interaction reflects authenticity and care.
- Oversee order lifecycle tasks such as processing, tracking shipments, and managing returns using Shopify and Gorgias.
- Engage proactively with the brand’s community to foster trust, repeat engagement, and long-term loyalty.
- Adapt to shifting workloads, especially during product launches and promotional periods, while maintaining fast response times.
- Help uphold strong customer satisfaction metrics through consistent, professional communication.
What We’re Looking For
- Native or near-native proficiency in French, with polished writing skills.
- 1–3 years of experience in customer support or community engagement, preferably within direct-to-consumer or e-commerce environments.
- Flexibility to work 30–40 hours weekly, including availability for later shifts to align with customer demand.
- A proactive mindset and ability to thrive in a fast-moving, remote-first startup culture.
Why This Role Stands Out
You’ll work within a values-led, inclusive team that prioritizes sustainability and innovation. With full remote flexibility and opportunities to grow your expertise in a high-growth environment, this role supports both personal and professional development. Your unique perspective will be valued as part of a diverse, international network driving meaningful impact.
