Responsibilities
- Serve as technical resource
- Responsible for unprecedented, customer issues
- Provide analysis/resolution for multifaceted problems involving JFrog Platform/integration into sophisticated customer environments
- Write custom scripts (Bash, Python, Shell) to automate diagnostics, extract data
- Analyze log files, thread dumps, HTTP traffic, syslogs to solve issues/bottlenecks
- Use authentication mechanisms (LDAP, SAML, OAuth, SCIM/reverse proxies (Nginx), Apache products (HTTPD/Tomcat))
- Review C# code, debugging/detecting bugs/runtime issues
- Conduct in-depth analysis of customer logs, system performance data, environment configurations to identify root causes of elusive issues
- Replicate intricate customer architectures/usage patterns to diagnose/validate solutions for complex bugs/performance bottlenecks
- Collaborate with customers' senior technical teams to understand challenges
- Develop/disseminate troubleshooting methodologies
- Create internal documentation/best practice guides for complex scenarios
- Participate in knowledge-sharing sessions
- Identify trends in customer escalations to develop resources/training to address emerging challenges
- Participate in continuous improvement of products by collaborating with R&D for bug fixes
- Translate customers’ feedback to technical solutions to inform product enhancements
- Translate complex customer feedback/technical findings into actionable insights for product improvement/bug resolution
- Partner with field and success teams to provide consultation on strategic customer accounts
Requirements
- Bachelor’s degree or foreign equivalent in in Computer Science, Computer Engineering, or Information Systems plus 2 years experience.
- Experience to include writing custom scripts (Bash, Python, Shell) to automate diagnostics, extract data
- Analyzing log files, thread dumps, HTTP traffic, syslogs to solve issues/bottlenecks
- Using authentication mechanisms [LDAP, SAML, OAuth, SCIM/reverse proxies (Nginx), Apache products (HTTPD/Tomcat)]
- Reviewing C# code, debugging/detecting bugs/runtime issues
Benefits
- base salary is only one component of our compensation package.
- This position has a base salary range between $149,365 to $160,000. Base salary will be based on your skills, qualifications, experience and location.
- This is a telecommuting position with remote benefit from various unanticipated locations throughout the U.S.
- This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
- JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
- JFrog embraces hybrid work: 3 days in office / 2 days remote.
Work Arrangement
Hybrid
