JFrog is looking for a Support Engineer to serve as a key technical resource tackling unprecedented customer issues. You will dive deep into the JFrog Platform's integration within sophisticated customer environments, providing analysis and resolution for multifaceted problems.
What You'll Do
- Serve as a primary technical resource for complex, unprecedented customer issues.
- Provide analysis and resolution for multifaceted problems involving the JFrog Platform and its integration into sophisticated environments.
- Write custom scripts in Bash, Python, or Shell to automate diagnostics and extract data.
- Analyze log files, thread dumps, HTTP traffic, and syslogs to solve issues and bottlenecks.
- Work with authentication mechanisms like LDAP, SAML, OAuth, and SCIM and reverse proxies such as Nginx and Apache products (HTTPD/Tomcat).
- Review C# code, debugging and detecting bugs or runtime issues.
- Conduct in-depth analysis of customer logs, system performance data, and environment configurations to identify root causes of elusive issues.
- Replicate intricate customer architectures and usage patterns to diagnose and validate solutions for complex bugs and performance bottlenecks.
- Collaborate directly with customers' senior technical teams to understand their challenges.
- Develop and disseminate troubleshooting methodologies and create internal documentation and best practice guides for complex scenarios.
- Participate in knowledge-sharing sessions and identify trends in customer escalations to develop resources and training.
- Participate in continuous product improvement by collaborating with R&D on bug fixes.
- Translate complex customer feedback and technical findings into actionable insights for product improvement and bug resolution.
- Partner with field and success teams to provide consultation on strategic customer accounts.
What We're Looking For
- A Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, or Information Systems plus 2 years of experience.
- Experience writing custom scripts (Bash, Python, Shell) to automate diagnostics and extract data.
- Experience analyzing log files, thread dumps, HTTP traffic, and syslogs to solve issues and bottlenecks.
- Experience using authentication mechanisms [LDAP, SAML, OAuth, SCIM/reverse proxies (Nginx), Apache products (HTTPD/Tomcat)].
- Experience reviewing C# code, debugging and detecting bugs or runtime issues.
Technical Stack
- Scripting: Bash, Python, Shell
- Authentication: LDAP, SAML, OAuth, SCIM
- Web/Proxy: Nginx, Apache HTTPD, Apache Tomcat
- Languages: C#
Benefits & Compensation
- Salary range: $149,365 to $160,000 plus an equity package of restricted stock units (RSU).
- Eligibility for the Employee Stock Purchase Plan.
- Medical, dental, vision, retirement, and wellness benefits.
Work Mode
This is a hybrid role with locations in the U.S., including remote work from various unanticipated locations.
JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.
