Delve’s mission is to eliminate busywork for humanity — starting with compliance. As a Support Engineer, you will be the frontline providing fast, technical, high-quality help to customers in real time. You will resolve support requests, troubleshoot issues, and help users navigate complex compliance workflows.
What You'll Do
- Be in shared Slack channels and the ticket queue, responding to customers within minutes.
- Troubleshoot product issues, investigate bugs, and work with engineering to get them fixed fast.
- Guide customers on best practices and unblock them during critical moments like audits or security reviews.
- Write and maintain internal knowledge base articles and external product documentation.
- Act as the voice of the customer — surfacing pain points, feedback, and product gaps to the team.
- Proactively identify recurring issues and work with engineering to fix root causes.
What We're Looking For
- 2+ years in customer support, solutions engineering, or a technical-facing role at a SaaS company.
- Comfortable in real-time support environments like Slack and Plyon.
- Strong communicator: clear, friendly, and confident with both technical and non-technical users.
- Fast-moving and calm under pressure — especially during critical customer issues.
- Meticulous with follow-through: nothing slips through the cracks.
- A team player with high empathy and a genuine desire to help people succeed.
Nice to Have
- Huge plus if you have GRC experience in the past.
Technical Stack
- Slack, Plyon
Team & Environment
You will partner closely with engineering and product teams.
Benefits & Compensation
- 100% medical, dental & vision coverage (for you; partial for dependents).
- 401k with employer match.
- Unlimited PTO + federal holidays.
- GrubHub stipend + all meals covered in-office.
- Gym membership covered.
- Frequent team dinners, events, and off-sites.
Delve is an equal opportunity employer.
