Certn is seeking a Revenue Operations Lead to serve as the connective tissue across Marketing, Sales, and Customer Success. This senior individual contributor role is responsible for designing the processes, systems, and reporting infrastructure that drive operational excellence and revenue growth at scale.
What You'll Do
- Design scalable GTM processes and seamless cross-functional workflows across Marketing, Sales, and Customer Success.
- Develop and document standardized processes to fuel global expansion across North America, EMEA, and APAC.
- Own optimization of the GTM tools and systems including CRM, marketing automation, enablement, and CS platforms.
- Maintain operational rigour and uphold data integrity within HubSpot.
- Enable cross-functional teams to execute efficiently and at scale.
- Own, manage and maintain workflows, tooling, and operating rhythms that fuel consistent revenue execution.
- Lead the adoption and adherence to new workflows and tools, providing training and support.
- Drive process clarity, documentation, and performance tracking to ensure team alignment.
- Collaborate closely with Product, Engineering, and Customer Success to resolve operational gaps.
- Collaborate on pricing strategy, execution, and revenue reporting with Finance.
- Define and track operational metrics to measure funnel health, forecast accuracy, and scale readiness.
- Manage and improve data pipelines by partnering with data engineers, data scientists, and analytics teams.
- Adapt quickly to changing priorities and operate with a strong bias for action, driving continuous improvement.
What We're Looking For
- 6+ years in Revenue Operations, Sales Operations, or GTM Strategy roles within SaaS.
- Strong leadership and management skills with experience guiding teams in high-growth or startup environments.
- Deep expertise in tools like HubSpot, Salesforce, Clari, Gong, and other GTM systems.
- Hands-on experience managing CRM operational hygiene.
- Strong understanding of data analysis, business intelligence, and visualization tools like Tableau, Looker, or Power BI.
- Bachelor’s degree in Business, Marketing, or a related field.
- Ability to connect strategic objectives to tactical workflows and tooling.
- Proven ability to deliver under pressure with a sharp focus on execution and results.
- Comfortable navigating cross-functional ambiguity while bringing structure and clarity.
- Excellent communicator who can translate complex ops topics to non-technical stakeholders.
- Highly collaborative and comfortable aligning across Marketing, Sales, CS, Finance, Product, Engineering, and IT.
- Comfortable operating independently as a team of one, prioritizing tasks, and executing with minimal supervision.
- Adaptable to fast-paced, ambiguous environments and eager to iterate quickly.
Nice to Have
- MBA or related post-grad credentials.
- Experience scaling GTM operations across global teams and multiple regions (North America, EMEA, APAC).
- Experience working with executive leaders on strategic planning, pricing, and forecasting.
- Experience or a strong curiosity in utilizing AI tools to streamline workflows, analyze data, and make process improvements.
Technical Stack
- HubSpot
- Salesforce
- Clari
- Gong
- Tableau
- Looker
- Power BI
Team & Environment
You will report to the VP of Marketing and partner closely with the CFO and Chief Commercial Officer.
Benefits & Compensation
- 4 weeks of paid vacation.
- Additional health & wellness time off.
- Comprehensive health and benefits package for you and your dependents.
- Fully remote setup with a home-office allowance and flex stipend.
- Budget to attend industry conferences, pursue certifications, or take advanced courses.
Work Mode
This is a fully remote position open to candidates in North America, EMEA, and APAC.
Certn takes pride in being an advocate for equal opportunities in the workplace. Our commitment is reflected in how we’re creating a workplace that’s respectful, inclusive, and free from barriers.
