Standard Insurance Company is hiring a Supervisor of Sales Support Onboarding and Service for American Heritage. This strategic leadership role focuses on operational excellence, managing a high-performing team, and executing business strategies. You will leverage your subject matter expertise to handle complex tasks and ensure superior customer experiences.
What You'll Do
- Lead, develop, and support a high-performing sales support team.
- Translate leadership direction into clear, actionable initiatives and process improvements.
- Provide territory reporting, identify improvement opportunities, and manage escalations.
- Collaborate cross-functionally with sales leaders to deliver customer updates and broker feedback.
- Enhance Standard Operating Procedures (SOPs), drive strategic planning, and track productivity and performance metrics.
What We're Looking For
- Bachelor’s degree or equivalent experience.
- 3+ years in customer service including direct leadership experience.
- Advanced proficiency in Microsoft Word, Excel, and PowerPoint.
- Experience driving operational effectiveness and continuous improvement.
- Excellent written, verbal, and presentation skills.
- Comfortable working in a fast-paced environment.
Nice to Have
- Account management experience.
Technical Stack
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Benefits & Compensation
- Compensation: $59,250.00 - $94,750.00
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions.
- An annual incentive bonus plan.
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure.
- A supportive, responsive management approach and opportunities for career growth and advancement.
- Paid parental leave and adoption/surrogacy assistance.
- An employee giving program that double matches your donations to eligible nonprofits and schools.
Work Mode
This role is remote.
All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law.
