Unknown Company is hiring a Supervisor Patient Access - Evening shift - FT - Erie

Allegheny Health Network is hiring a Supervisor of Patient Access to lead evening shift operations at our Erie location. In this full-time onsite role, you will supervise staff within the Pre-Service Center, manage daily operations, and drive improvements to revenue cycle performance and patient experience.

What You'll Do

• Supervise staff, evaluate work, monitor time, and recommend or implement corrective actions.
• Identify, quantify, and monitor account details and workflow processes for barriers to make improvements.
• Use problem-solving skills to diagnose and solve root process, payer, and system issues impacting revenue cycle objectives.
• Complete employee performance evaluations, monitor attendance, and provide disciplinary action as necessary.
• Organize, delegate, monitor, and measure special projects to ensure timely and accurate completion.
• Independently lead initiatives as assigned by management, coordinating task teams to deliver results.
• Perform scheduling and pre-registration duties including patient demographic validation, insurance benefit verification, and coordination of benefits order.
• Train and lead team members in pre-service areas including scheduling, registration, financial clearance, and check-in collections.
• Deliver a positive patient experience in all encounters and resolve patient issues concisely.

What We're Looking For

• BA/BS degree or equivalent work experience in a multi-physician medical practice or facility billing/business office related to revenue cycle management.
• 3-5 years' experience in a multi-physician medical practice or facility billing/business office specifically related to revenue cycle management, including staff supervision.
• Experience operating a PC and using software applications.

Nice to Have

• Call Center experience.

Team & Environment

You will provide direct supervision of staff within the Pre-Service Center.

Work Mode

This is an onsite position located in Erie.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.