BD is hiring an Enterprise Program Manager, a senior staff position responsible for leading multiple concurrent implementation project teams at strategic customer sites. You will partner with BD and customer leadership to execute strategy and deliver a high-quality customer experience while overseeing critical issue resolution for installed products. This role sits within the Professional Services team of Global Customer Service.
What You'll Do
- Support the strategic direction of BD and provide leadership to product implementation teams at customer sites.
- Ensure the successful completion of projects for BD product implementation teams.
- Lead internal and customer program leadership and steering committee status calls, and conduct regular customer executive status calls.
- Facilitate internal communication and the development and execution of mitigation plans for program risks and issues.
- Be responsible for strategic customer satisfaction (OSAT & NPS).
- Develop and report regular program performance metrics to leadership and committees.
- Optimally use established tools and standards for communicating implementation activities to the executive team.
- Establish strong relationships at all levels within BD and the customer.
- Analyze work effort and resources across multiple projects to decrease rework and drive operational efficiencies.
- Maintain strong industry and product knowledge.
- Lead enterprise-level customer issues and partner with GCS Service and Support to drive timely resolution of product issues and security concerns.
- Work with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases.
- Support product proactive services and preventative maintenance compliance.
- Partner with Business Process Manager, Customer Success, and others to support ease of doing business.
- Facilitate strategic discussions to optimize implementation projects for scope, requirements, financials, and schedule.
- Anticipate project risks and develop mitigation strategies for sophisticated risk factors.
- Serve as a mentor and trusted advisor to BD Implementation teams.
- Present and communicate project status to senior level business management.
- Provide leadership to resolve conflicts across project team members and customers.
- Provide governance over technical and solution design, implementation process, and coordination of BD resources.
- Influence customers to implement enterprise-level standardizations.
- Work with customers and BD teams to inspire process changes that improve implementation and critical issue processes.
- Build BD product implementation roadmap plans based on integrations, release compatibility, customer drivers, and goals.
What We're Looking For
- Bachelor's degree (BA/BS).
- At least 3+ years of experience leading clinical product or medical device implementation projects in acute care settings.
- Valid driver's license that meets BD's auto safety standards.
- Required immunizations: Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis.
- COVID-19 vaccination (with potential for accommodation requests per applicable law).
- Ability to travel 25-50% of the time.
- Must live near a major airport in the U.S.
- Excellent written and verbal communication skills.
- Strong grasp of technology and its impact on software deployment.
Nice to Have
- MBA (beyond the minimum BA/BS requirement).
- PMP certification.
- Sophisticated knowledge of project management methodologies and relevant clinical or IT operations.
- Experience as a change champion and change leader.
- Proven record as matrix leader of technology and clinical teams.
- Track record of forming teams in a dynamic, growing company.
- Experience facilitating strategic discussions for implementation projects.
- Ability to anticipate project risks and develop mitigation strategies.
- Experience presenting to senior level business management.
- Experience with enterprise level standardizations.
- Ability to build product implementation roadmap plans.
Team & Environment
This role is part of Professional Services within Global Customer Service at BD. Implementation teams include resources from the Project Management Office, Regional Consulting & Installation teams, as well as System and Interface Engineering.
Benefits & Compensation
- Compensation: $109,700.00 – $180,800.00 USD Annual.
Work Mode
This is a remote position open to candidates in the following locations: USA CA - San Diego Bldg A&B, USA FL - Maitland, USA KS - Leawood Tomahawk Crk, USA MO - St Louis, USA NC - Durham - Roche Drive, USA NJ - Franklin Lakes, USA OH - Cleveland, USA TX - San Antonio.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
