Responsibilities
- Coordinates communications to students and send emails where appropriate.
- Follows up on FAFSA and missing document renewals for continuing students.
- Works on externship and graduation clearance process so students don’t leave school with a balance.
- Checks NSLDS to review student default status, overpayments and total aggregate loan limit.
- Answers inquiries regarding financial aid and student account issues via phone and email.
- Responsible for reducing Average Accounts Receivables for assigned student population, and be proactive about reaching out to them and assisting them finding alternatives for reducing their AR.
- Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
- Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.
- Other duties as assigned.
Requirements
- High school diploma or equivalent
- Excellent customer service skills along with written and verbal communication skills
- Ability to work in a proactive student finance environment
- Must be computer and internet literate with knowledge, or ability to learn Campus Vue
- Flexibility to work evenings and weekends as needed
Nice to Have
- Bachelor degree or equivalent experience
- 2-3 years of accounting or finance experience
- Working knowledge of Title IV Regulations
Benefits
- Medical (including prescription), Dental, Vision (UMA subsidized)
- FSA/HSA (Depending on Medical Plan chosen)
- Basic Life Insurance (UMA paid)
- Additional Voluntary Life Insurance (Team Member paid)
- Employee Assistance Program – EAP (UMA paid)
- Long Term Disability (UMA paid)
- Short Term Disability (Team Member paid)
- Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
- Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
- 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
- Pet Insurance
- Identity Theft Protection
Work Arrangement
Hybrid
Additional Information
- Home office set up, quiet place to work, ability to be on camera, and ability to hard wire into high-speed internet connection.
- May require setup of computer equipment; accommodation consideration available upon request.
- Flexibility to work evenings and weekends, as needed.
