Lisle, IL, USA Hybrid Employment $17.15 - $23.00

Covista is hiring a Student Account Representative

About the Role

The Student Account Specialist will manage student accounts, process payments, and provide support to students and families. This role will also involve data management and ensuring the accuracy of student records.

Responsibilities

  • Manage student accounts and process payments
  • Provide support to students and families
  • Ensure the accuracy of student records
  • Handle inquiries and resolve issues
  • Coordinate with other departments
  • Maintain confidentiality of student information
  • Process refunds and adjustments
  • Generate reports on student account activity
  • Assist with data management tasks
  • Update student information in the system
  • Communicate with students and families
  • Process financial aid disbursements
  • Handle billing and collections
  • Provide guidance on payment plans
  • Assist with student account audits
  • Maintain student account records
  • Process student account transactions
  • Provide customer service to students and families
  • Assist with student account reconciliations
  • Process student account adjustments
  • Provide support to other departments
  • Maintain student account documentation
  • Assist with student account reporting

Nice to Have

  • Experience in higher education
  • Knowledge of financial aid regulations
  • Experience with student account software
  • Ability to work flexible hours
  • Experience with student account management systems
  • Knowledge of student account processes
  • Ability to work with minimal supervision
  • Experience with student account reporting tools
  • Knowledge of student account policies
  • Ability to handle sensitive information
  • Experience with student account data management
  • Knowledge of student account procedures
  • Ability to work in a team environment
  • Experience with student account reconciliation
  • Knowledge of student account billing
  • Ability to manage student account inquiries
  • Experience with student account collections
  • Knowledge of student account financial aid
  • Ability to process student account transactions
  • Experience with student account documentation

Compensation

Competitive salary and benefits package

Work Arrangement

On-site, Monday through Friday, 8:00 AM to 5:00 PM

Team

Part of the student services team, working closely with other departments to support students and families.

Education Requirements

  • Bachelor's degree in a related field
  • Experience in student services or customer service
  • Strong communication and interpersonal skills
  • Attention to detail and organizational skills
  • Proficiency in Microsoft Office Suite
  • Experience with student information systems
  • Ability to work independently and in a team
  • Experience with data management
  • Ability to handle confidential information
  • Experience with financial aid processes
  • Ability to manage multiple tasks
  • Experience with customer service
  • Ability to work in a fast-paced environment
  • Experience with billing and collections
  • Ability to problem-solve and troubleshoot
  • Experience with student account management
  • Ability to communicate effectively
  • Experience with student account transactions
  • Ability to maintain confidentiality
  • Experience with student account reporting
  • Ability to work with diverse populations
  • Experience with student account audits
  • Ability to generate reports
  • Experience with student account reconciliations
  • Ability to process refunds and adjustments

Preferred Qualifications

  • Experience in higher education
  • Knowledge of financial aid regulations
  • Experience with student account software
  • Ability to work flexible hours
  • Experience with student account management systems
  • Knowledge of student account processes
  • Ability to work with minimal supervision
  • Experience with student account reporting tools
  • Knowledge of student account policies
  • Ability to handle sensitive information
  • Experience with student account data management
  • Knowledge of student account procedures
  • Ability to work in a team environment
  • Experience with student account reconciliation
  • Knowledge of student account billing
  • Ability to manage student account inquiries
  • Experience with student account collections
  • Knowledge of student account financial aid
  • Ability to process student account transactions
  • Experience with student account documentation

Not provided

Landing international contracts?

Invoice globally with an EU company

GloPay creates an Estonian partnership for you automatically. Your clients get proper invoices, you keep 95% of payments. Setup takes 5 minutes, works in 100+ currencies.

EU-registered company for compliance
Multi-currency invoicing & payments
Expense tracking & tax reports
Money in your bank in 1 business day
Start invoicing free
5% per invoice • No subscriptions
About company
Covista
Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University. Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions, and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers. We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment. For more information, visit covista.com and follow us on LinkedIn, Instagram and YouTube. Job Description: The Senior Data Scientist is a technical leader within the CDX Advanced Analytics team, bridging advanced analytical capabilities with strategic business objectives.This role focuses on designing, building, and deploying sophisticated machine learning models and AI solutions that drive student enrollment, retention, and success outcomes. The Senior Data Scientist partners with stakeholders to translate complex business challenges into actionable analytical frameworks and provides technical guidance to junior data scientists.* Design, build, and maintain production-grade machine learning models that address critical business questions related to student enrollment, retention, and success. * Conduct rigorous machine learning experiments using structured methodologies to evaluate model performance and identify optimal solutions. * Implement model monitoring and maintenance protocols to ensure continued accuracy and relevance over time. * Develop scalable data pipelines and feature engineering processes to support model development and deployment. * Drive innovation in applied AI and Generative AI (GenAI) solutions, exploring opportunities to integrate advanced AI capabilities into data science products and workflows. * Partner with senior leadership to understand strategic priorities and assess how data science capabilities can address organizational needs. * Translate business requirements into well-defined analytical problems with clear success metrics. * Present complex analytical findings and model insights to non-technical audiences, including executive stakeholders. * Provide technical mentorship and share best practices with Data Scientists and Associate Data Scientists. * Apply statistical methods to validate model performance and ensure analytical robustness. * Document methodologies, assumptions, and limitations to maintain transparency and reproducibility. * Stay current with emerging machine learning techniques and evaluate their applicability to organizational challenges. * Support the growth of analytical capabilities across the organization through knowledge sharing. * Performs other duties as assigned. * Complies with all policies and standards. Qualifications: * Bachelor's degree in an area such as Data Science, Computer Science, Statistics, Mathematics, or related field. Required. Master's degree preferred. * Five (5) plus years of experience in data science, machine learning, or advanced analytics roles. * Five (5) plus years of proven experience with production-level ML models, data pipelines and/or applied AI. * Famililarity with cloud platforms (GCP, BigQuery, Vertex AI), AzureDevOps and reporting tool (Power BI, Tableau). * Experience delivering end-to-end data science solutions, including data collection, feature engineering, model development, deployment, and integration into business workflows. * Demonstrated success with agentic workflows and GenAI in data science product solutions * Strong analytical skills with a foundation in statistical techniques (e.g., regression, clustering, classification, Monte Carlo simulation). * Excellent understanding of machine learning techniques and algorithms, such as decision trees, RF, XGBoost, LightGBM, etc. * Advanced skills in programming and coding, data science toolkits, and query languages (e.g., Python and SQL). * Demonstrated experience with data analysis tools and platforms such as GCP (incl. Vertex AI and BigQuery) and SQL Server. * Knowledge and familiarity with Power BI, Tableau, or comparable reporting and visualization platforms. * Advanced applied statistics skills, such as distributions, statistical testing, regression, etc. * Track record of helping organizations to leverage analytics to achieve documented business improvement. * Proven project management and people development skills. * Superior written and verbal communication skills including influencing and consensus building. Ability to explain technical concepts to non-technical audiences. * Ability to work in a dynamic and cross-functional environment, where multiple conflicting objectives need to be prioritized and achieved. * Ability to process ambiguous and/or seemingly conflicting data or information to create “one version of the truth.” Additional Information: In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $84,835.61 and $149,076.17. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits. Covista offers a robust suite of benefits including: Health, dental, vision, life and disability insurance401k Retirement Program + 6% employer matchParticipation in Covistas Flexible Time Off (FTO) Policy12 Paid Holidays For more information related to our benefits please visit: https://careers.covista.com/benefits You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
All jobs at Covista Visit website
Job Details
Department Student Support
Category other
Posted 6 days ago