Delphi is seeking a Strategic Project Lead, a relationship alchemist responsible for the end-to-end success journey of our most strategic customers. You will build deep, lasting relationships with high-profile creators and executives, translate technical concepts into value, and turn customers into co-creators and vocal champions.
What You'll Do
- Build deep, lasting relationships with top-tier customers and translate complex technical concepts into value they immediately understand.
- Design and implement customer success frameworks, onboarding flows, and adoption strategies that scale.
- Proactively identify and solve problems before customers ever experience them.
- Turn successful customers into vocal champions and compelling case studies.
- Own the end-to-end success journey for our most strategic customers, from onboarding and training through ongoing optimization.
- Own the voice of the customer feedback loop into product development, ensuring what you learn shapes what we build.
- Own expansion, retention, and success metrics for key accounts, reported directly to executive stakeholders.
- Develop scalable success playbooks and best practices that raise the bar across the entire customer base.
What We're Looking For
- A natural relationship builder who earns trust quickly with high-profile creators, executives, and public figures.
- A strategic operator who spots 100x value opportunities and knows how to execute on them.
- High EQ with enough technical fluency to navigate complex product capabilities and translate them into real outcomes.
- Background in digital media, creator economy, or innovative tech products with direct experience managing high-caliber accounts.
Benefits & Compensation
- Very competitive salary + equity in a company on a breakout trajectory.
- Unlimited Learning Stipend for books, courses, or conferences.
- Comprehensive Health, Dental, and Vision coverage.
- 401k covered by Human Interest.
- Relocation support to San Francisco (as needed).
Work Mode
This role is onsite in San Francisco, CA.
We work on hard problems. Our team is full of former founders and entrepreneurial individuals who are taking on immense initiatives. We push each other. If you want to shape the future of human connection, scale wisdom for billions, and build something that will outlast us all—you’ll feel at home here.
