iRhythm Technologies is hiring a Strategic Payer Partner Lead to play a pivotal role in our revenue cycle operations. You will support the oversight, mentorship, and performance auditing of the Strategic Payor Partner team, serving as both a high-level contributor and team advisor. Your work will drive payer strategy, analyze performance trends, support complex issue resolution, and help ensure operational alignment across the RCM function.
What You'll Do
- Assist with team oversight, support, and manage regional payer assignments.
- Serve as a go-to resource for regionally assigned Strategic Payor Partners, helping triage complex payer issues.
- Review and advise on escalations, including field vs. payer source identification.
- Conduct audits of root cause findings and ensure consistency in resolution documentation.
- Oversee payer performance trends across all assigned regions to identify systemic gaps.
- Partner with Market Access, DMAs, and RCM liaisons to coordinate multi-team response plans.
- Support leadership with KPI dashboards, payer performance summaries, and compliance reporting.
- Help develop SOPs, standard templates, and escalation workflows for the team.
- Mentor newer team members and assist with onboarding and role-based development.
- Ensure findings are communicated effectively to RCM managers and/or billing vendors.
- Track execution and follow-through of payer remediations.
- Contribute to process improvement and automation recommendations.
- Create and manage team scorecards and process quality standards.
- Ability to travel up to 25%.
- Perform additional duties as assigned to support departmental goals.
What We're Looking For
- At least 7 years in healthcare revenue cycle or payer performance roles.
- Ability to interpret data trends, model performance, and identify actionable insights.
- Proficient in Excel and data visualization tools.
- Exposure to denial management, EOB interpretation, and AR/cash collection strategies.
- Experience working in a matrixed environment with cross-functional teams.
- Experience supporting or leading a payer-focused team.
- Strong analytical, communication, and collaboration skills.
- Advanced root cause analysis and data interpretation skills.
- Strong understanding of payer behavior, reimbursement trends, and post-claim RCM workflows.
- Excellent stakeholder engagement skills and cross-functional alignment.
- Familiarity with AR management processes and billing vendor coordination.
- High attention to detail with strong documentation and audit trail discipline.
- Ability to coach team members and support training initiatives.
- Organized, proactive, and results-oriented with strong follow-through.
- Bachelor’s Degree in Healthcare Administration, Business, or a related field.
Nice to Have
- Master’s degree or finance or accounting background.
- Ability to navigate complex payer landscapes.
Technical Stack
- Excel
- Power BI
- Tableau
Team & Environment
You will support, oversee, and mentor the Strategic Payor Partner team, operating within a fast-paced and collaborative work environment.
Benefits & Compensation
- Medical, dental and vision insurance.
- Paid holidays and paid time off.
- 401K with company match.
- Employee Stock Purchase Plan.
- Annual organizational/cultural committee events.
- Compensation range: $112,000.00 - $145,000.00.
Work Mode
This is a remote position open to candidates in the US.
iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.
