Responsibilities
- Manage a defined book of business. Develop and execute account strategies for your sellers, focused on quarterly growth, product adoption, and operational health.
- Drive sustainable seller growth. Analyze performance trends and use data-driven insights to identify new opportunities for GMV expansion, buyer engagement, and platform adoption.
- Deliver exceptional partnership management. Build trusted relationships with sellers through consistent coaching, actionable feedback, and deep business understanding.
- Collaborate cross-functionally. Partner with Category Leads, Product, Marketing, and Policy teams to surface insights, influence roadmaps, and coordinate initiatives that support your sellers’ success and ensure a great buyer experience across the Whatnot platform.
- Advocate internally for your sellers. Translate seller needs into clear business cases and work with cross-functional partners to unlock growth opportunities and address pain points.
- Execute with precision. Manage multiple concurrent initiatives and prioritize your time. From marketing activations to operational improvements you will ensure that projects stay on scope, on time, and deliver measurable impact.
- Contribute to team learning. Share best practices, insights, and account learnings with peers to help scale Whatnot’s partnership excellence across the broader Strategic Partnerships team.
Requirements
- 5+ years of experience in partnerships, business development, account management, or client success — ideally within ecommerce, creator platforms, or marketplaces.
- Strong analytical and commercial skills with a proven ability to identify growth levers and execute data-driven strategies.
- Proficiency in Salesforce, Gong, Sigma, and other analytical or partnership management tools.
- Comfort with AI tools (Claude, ChatGPT, Salesforce automation, Gong AI, hex, etc.) and demonstrated ability to use them to improve efficiency and decision-making.
- Excellent communication and relationship-building skills; able to influence partners and internal stakeholders with clarity and confidence.
- High ownership and accountability; able to balance strategic thinking with hands-on execution.
- Proven project management discipline across concurrent workstreams.
- Adaptability, curiosity, and a low-ego, high-impact mindset.
Benefits
- Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance on both food and wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Work Arrangement
Remote (Worldwide) — US, UK, Ireland, Poland, Germany, Australia
