Headspace is looking for a Strategic Client Executive to lead high-value B2B client relationships and serve as a strategic partner for our largest clients. In this role, you will ensure clients gain maximum value from Headspace’s mental health platform while driving measurable impact for their organizations.

What You'll Do

Function as the strategic lead for Strategic clients, conveying and delivering Headspace’s value while building strong, referenceable relationships.
Develop a deep understanding of each client’s business needs, strategic priorities, and challenges, helping them succeed with Headspace.
Build impactful relationships with C-suite and senior stakeholders, thoughtfully guiding the segment and identifying opportunities for growth.
Navigate multi-stakeholder environments, managing relationships with consultants, brokers, and other third-party entities alongside internal sponsors.
Independently develop and execute strategic account plans that align with client business objectives, retention goals, and Headspace’s growth strategy.
Lead cross-functional workstreams related to key client initiatives, aligning internal teams around roadmap needs, reporting, and client engagement strategy.
Conduct regular strategic business reviews to demonstrate the ongoing value and ROI of our solutions.
Leverage data and analytics to provide meaningful insights, track key performance indicators, and inform client strategy.
Advocate for client needs across internal teams, ensuring timely resolution of escalations and a seamless, coordinated client experience.
Own and drive commercial outcomes, including renewals, revenue retention, and growth opportunities through upsells.
Identify and mitigate risks to client satisfaction and retention, developing and executing proactive mitigation plans.
Partner cross-functionally with product, clinical, operations, and support teams to deliver coordinated, high-quality service.
Gather and synthesize client feedback to inform product development and service improvements.
Maintain client-related documentation in all appropriate systems, including Salesforce.com.
Travel to meet with clients (10–20%).

What We're Looking For

6-8+ years of experience in a strategic client-facing role, such as Strategic Account Management, Customer Success, or Relationship Management.
Proven experience managing a portfolio of large, complex accounts (25,000+ employees and/or $1M+ in recurring revenue).
Demonstrated track record of consistently meeting or exceeding revenue retention and growth targets.
Strong business acumen and analytical skills, with the ability to use data to tell a compelling story and demonstrate ROI.
Deep understanding of the mental health landscape, including industry trends and payment models.
Exceptional communication and presentation skills, with the ability to articulate complex concepts and value propositions to a variety of stakeholders, including C-level executives.
High emotional intelligence and experience navigating sensitive, high-stakes client conversations with professionalism and strategic insight.
A confident, proactive self-starter who is comfortable ‘rolling up their sleeves’ to figure things out in a fast-paced, growth environment.

Nice to Have

Experience with global benefits programs highly preferred.
PST based candidates highly preferred based on expected BoB.

Technical Stack

Salesforce.com

Benefits & Compensation

Compensation range: $101,300-$120,000 + quarterly variable + equity.
Base salary and stock awards.
Comprehensive healthcare coverage.
Monthly wellness stipend.
Retirement savings match.
Lifetime Headspace membership.
Generous parental leave.

Work Mode

This is a hybrid role based in San Francisco, CA.

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.