Rewst is seeking a Strategic Automation Manager to lead our Automation Strategist team. You will be responsible for coaching the team to be strong solution architects and business analysts, guiding them on how to apply automation strategically across client businesses to drive deep platform adoption and help clients become automation-first organizations.
What You'll Do
- Provide strategic guidance by partnering with MSP clients to understand their operations, tools, and goals, then design tailored automation roadmaps.
- Guide the team in creating and prioritizing high-impact workflows, recommending best practices, and validating feasibility for clients.
- Monitor team engagement with clients, surface opportunities to deepen platform adoption, and lead regular development opportunities.
- Serve as the bridge between the Automation Strategist, support, product, and success teams to ensure clients get timely, actionable help.
- Educate and inspire teams on creative automation use cases and new platform features.
- Support Customer Success and Account Executives with insights to drive upsell and expansion based on automation growth.
- Capture and relay product feedback from team members to influence roadmap prioritization.
What We're Looking For
- 3–5+ years as a leader in a technical customer-facing role (TAM, Solutions Consultant, Sales Engineer, Automation Specialist, or similar).
- Strong familiarity with MSP tools and processes (e.g., PSA, RMM, billing, ticketing, onboarding, NOC/SOC workflows).
- Able to analyze processes, ask relevant and clarifying questions, and map automation opportunities to business value.
- Highly organized with strong communication and facilitation skills—able to translate technical complexity into business clarity.
- Curious, creative, and comfortable leading strategic conversations with C-level leaders and operational staff alike.
- Ability to obtain and maintain required product certification(s).
Nice to Have
- Experience with scripting, automation tools, or low-code platforms (e.g., Rewst, PowerShell, Zapier, UiPath, etc.).
Technical Stack
- Rewst platform
- APIs
- PowerShell
- Zapier
- UiPath
Team & Environment
You will oversee the Automation Strategist team and work closely with customer success, support, and product teams.
Benefits & Compensation
- Competitive compensation package, including equity options and benefits.
- Flexible work arrangements.
- Supportive work-life balance.
Work Mode
This role follows a hybrid work model.
Rewst fosters a collaborative and inclusive culture that values creativity, diversity, and innovation. This role offers the opportunity to make a significant impact in a fast-growing startup environment.
