Role Overview
This position focuses on strengthening relationships with established national accounts through a consultative, solution-driven approach. Working closely with the National Accounts team, the specialist identifies opportunities to deepen client engagement, improve performance, and grow revenue by aligning CareCredit offerings with client needs.
Key Responsibilities
- Collaborate with the Client Development team to support and expand relationships with large client accounts
- Engage senior leaders—including C-suite executives and regional managers—via phone to deliver actionable insights, performance data, and best practices
- Conduct remote training sessions on CareCredit products, compliance, rates, and processes tailored to client needs
- Build trust through consistent communication, identifying needs and delivering value-focused solutions
- Create and execute action plans for underperforming accounts to improve adoption and usage
- Apply segmentation, prioritization, and campaign strategies to drive measurable results
- Record all client interactions and progress in Salesforce to ensure accurate tracking and follow-up
- Participate in strategic initiatives, internal meetings, and industry events related to key accounts
- Meet defined quality and performance standards in all customer interactions
- Support organizational values and comply with regulatory and internal policies
- Complete additional projects as needed
Qualifications
Candidates must have at least one year of experience in phone or field sales or collections, along with a high school diploma or equivalent. A minimum of nine months of direct experience in CareCredit sales is required, with a proven ability to grow accounts within a defined territory. Strong communication and influence skills with executive-level contacts are essential.
Proficiency in Microsoft Office—particularly Outlook, Excel, and PowerPoint—is expected. Applicants must be at least 18 years old and able to pass a drug screening, background check, and fingerprinting. Compliance with Section 19 of the FDIA is mandatory. Only those legally authorized to work in the U.S. are eligible; sponsorship is not available.
Preferred Skills
- Proven consultative selling experience with a focus on driving action
- Advanced skills in Salesforce CRM
- Team collaboration and relationship-building abilities
- Ability to quickly access key decision-makers within organizations
- Strong written, verbal, and presentation capabilities
- Results-driven with a focus on metrics and performance tracking
- Willingness to travel up to 5% of the time
- Strong analytical, organizational, and time management skills
- Bachelor’s degree
- Fluency in both Spanish and English
Technology Used
Microsoft Office Suite (Outlook, Excel, PowerPoint), Salesforce CRM
Work Environment
This hybrid role allows employees to work remotely from home near a company Hub or in a Synchrony office. Regular in-person attendance at the nearest Hub is required for team meetings, training, and culture events. The position offers flexibility while maintaining structured engagement.
Compensation and Benefits
The hourly pay range is $25.50 to $35.00 USD. Employees are eligible for an annual bonus tied to both individual and company performance. The organization provides tools and resources to support career development, along with reasonable accommodations for individuals with disabilities.
A supportive, inclusive culture values diverse perspectives and encourages participation in Employee Resource Groups. As an equal opportunity employer, the company promotes fairness and access for all, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
