Savant Labs is hiring a Strategic Account Manager

Savant Labs is looking for a Strategic Account Manager to own the commercial health, retention, and expansion of our most strategic customer relationships. This role is focused on turning realized customer value into durable, predictable revenue through renewals, pricing, and expansion strategy.

What You'll Do

• Own contract renewals, pricing, and commercial negotiations for assigned Strategic accounts.
• Drive expansion, upsell, and multi-site growth opportunities.
• Manage commercial risk and prevent revenue leakage.
• Forecast renewals and expansion with high accuracy.
• Develop and execute multi-year account plans and growth roadmaps.
• Build deep, multi-threaded relationships with senior customer executives.
• Act as the executive point of contact for Packsize on assigned accounts.
• Align Packsize leadership to customer strategy and risk.
• Partner closely with Customer Success to convert outcomes into expansion and renewal narratives.
• Coordinate with Sales on new site opportunities and cross-sell motions.
• Leverage Implementation, Service Operations, and CS Ops as needed—without owning delivery.
• Increase Net Revenue Retention (NRR) and Gross Profit across assigned accounts.
• Ensure renewals are proactive, predictable, and surprise-free.
• Translate customer value into long-term commercial growth.

What We're Looking For

• 6+ years in Account Management, Strategic Sales, or Program/Commercial leadership roles.
• Experience managing large, complex, enterprise or global customers.
• Proven track record owning renewals, pricing, and commercial negotiations.
• Strong executive presence and ability to influence C-level stakeholders.
• Ability to operate effectively in a matrixed, cross-functional environment.

Nice to Have

• Experience managing multi-site or multi-region accounts.
• Background in industrial automation, capital equipment, SaaS, or operationally embedded solutions.
• Experience working with Fortune 500 / Global accounts.

Team & Environment

Sits within the Customer Growth & Success Department. Works alongside Customer Success, Sales, Implementation, Service Operations, and CS Ops.

Benefits & Compensation

• Salary range of $140,000 to $160,000/year USD plus bonus.

Work Mode

This role follows a hybrid work model.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information.