The Strategic Account Manager at Wheel will nurture and grow relationships with new and existing clients, ensuring customer satisfaction, driving retention, and expanding revenue through upselling and cross-selling. This role serves as the primary client contact, acting as a trusted advisor to help clients leverage Wheel's virtual care solutions to achieve their healthcare goals.
What You'll Do
- Establish strong and long-lasting relationships with existing clients, serving as their main point of contact and building a deep understanding of their unique needs and objectives.
- Ensure overall customer satisfaction by proactively addressing concerns, responding to issues promptly and effectively, and gathering client insights to contribute to product improvement efforts.
- Develop strategic account plans and identify and execute opportunities for upselling and cross-selling virtual care products and services to increase account revenue and meet growth targets.
- Lead contract renewals, managing the renewal process, and working closely with clients to ensure timely contract extensions.
- Develop a deep understanding of virtual health products and their applications to offer valuable insights and solutions to clients.
- Coordinate with Implementation teams to ensure smooth onboarding for new clients and provide ongoing support.
- Partner with sales and internal teams to execute strategic plans and provide input on potential expansion opportunities.
What We're Looking For
- 3-5 years of experience in account management or customer success roles
- 2+ years of experience in healthcare, ideally working with large or enterprise-level organizations
- Bachelor's degree in Business, Marketing, Healthcare Management, or a related field (or equivalent work experience)
- Excellent interpersonal skills with the ability to effectively communicate with clients at all levels of an organization
- Demonstrated ability to meet or exceed account retention and growth targets
- Customer-focused mindset with a passion for delivering exceptional client experiences
- Proactive, independent worker who can also thrive as part of a team while managing multiple accounts simultaneously
- Strong analytical skills with a proactive approach to addressing client needs and issues
Nice to Have
- Experience within digital health or life sciences industries
- Knowledge of the digital health landscape and healthcare trends
- Familiarity with CRM software
Technical Stack
- CRM software
Benefits & Compensation
- Medical, Dental and Vision
- Ancillary: Life, Short and Long Term Disability
- 401K match
- Flexible PTO
- Parental Leave
- Stock options
- Additional programs and perks
- $154,000 - 197,000 base compensation with variable compensation range of 20-25% of base comp for a total OTE between $180-250k
- Stock options
- Variable compensation (20-25% of base)
Work Mode
Remote within USA with preferred locations including Bay Area, CA; Austin, TX; Chicago, IL; Atlanta, GA; Boston, MA; New York City; Denver, CO; and Seattle, WA.
Wheel is committed to equal employment opportunities for all team members. Every decision regarding employment is based on merit, competence, and performance. The company is committed to building a team with diverse backgrounds, perspectives, and skills. Research shows underrepresented groups often apply only if they meet 100% of criteria; Wheel encourages women, people of color, and LGBTQ+ job seekers to apply even if they don’t check every box.