Hello Patient is hiring a Strategic Account Manager to oversee the health, retention, and growth of our customer accounts from signature through post-launch. As the primary relationship holder, you will ensure customers realize the full value of our platform, identify risks proactively, and help them expand their usage.

What You'll Do

Own account health by maintaining real-time visibility into account performance, monitoring KPIs, investigating anomalies, and partnering with QA to resolve issues.
Proactively communicate risks to customers and internal teams.
Serve as the primary point of contact, establishing consistent communication rhythms and managing expectations.
Advocate internally for customer needs.
Lead customer-facing communications during implementation to build relationships and ensure smooth handoffs.
Understand each customer's goals and success criteria.
Partner with Business Analysts to define metrics, interpret performance data, and translate findings into clear narratives.
Identify expansion opportunities based on performance and evolving customer needs.
Partner with Sales and Solution Engineers to scope and support new use cases.

What We're Looking For

3+ years in account management, customer success, or a similar client-facing role.
Excellent communication skills, both written and verbal.
Strong attention to detail.
Proactive and self-directed with a strong bias towards action.
Ability to think critically and independently through ambiguous problems.
Ability to thrive in a fast-paced, demanding startup environment.

Nice to Have

Experience in healthcare, health tech, or working with medical practices.
Proficiency using AI or automation tools daily to drive productivity.
Background in operations, revenue cycle, or practice management.
Comfort working with data—interpreting metrics, spotting trends, and using SQL or AI tools for basic data manipulation.