The Strategic Account Executive will lead customer success and drive growth for RF-SMART across the Australia and New Zealand region. This role is responsible for owning the full customer lifecycle, building executive relationships, expanding revenue, and serving as the primary regional representative with strategic autonomy and cross-functional collaboration.
What You'll Do
- Own the complete customer lifecycle for your ANZ portfolio, transforming initial relationships into long-term strategic partnerships that consistently renew and expand
- Orchestrate account strategy and growth by developing comprehensive plans that identify upsell opportunities, anticipate customer needs, and position RF-SMART as an indispensable partner
- Build executive relationships that give you access to decision-makers, enabling you to shape technology roadmaps and position RF-SMART solutions that drive measurable business outcomes
- Drive subscription renewals and expansion revenue that fuel RF-SMART's growth targets while ensuring customers realize continuous value from their investment
- Develop and maintain a robust sales pipeline that accurately forecasts opportunities and consistently delivers against revenue targets
- Negotiate enterprise contracts at senior levels, leveraging your business acumen to structure agreements that create win-win outcomes
- Bridge time zones and teams to ensure ANZ customers receive responsive, seamless service by collaborating effectively with Customer Care, Support, and Pre-Sales resources
- Serve as the voice of the customer internally, providing clear communication to all departments about ANZ market needs, competitive dynamics, and growth opportunities
- Leverage internal resources strategically to orchestrate customer visits, deliver compelling presentations, and close complex sales cycles
- Position RF-SMART competitively by maintaining deep knowledge of alternative solutions and articulating our differentiated value in ways that resonate with each customer's unique business context
- Develop customer advocates who become references and champions, amplifying RF-SMART's reputation in the ANZ market
- Stay ahead of industry trends within manufacturing and distribution sectors, bringing insights that help customers and RF-SMART evolve together
What We're Looking For
- Proven track record of meeting and exceeding sales targets in software or technology sales, with consistent top-level performance
- Consultative selling expertise that enables you to understand complex business needs, ask insightful questions, and position solutions in a business context rather than simply pitching features
- Relationship-building mastery with the ability to quickly build rapport, forge authentic connections, and maintain long-term strategic partnerships
- CRM proficiency with systems such as Salesforce, Oracle/Siebel, or NetSuite—you keep data current and use it to drive strategy
- Location/schedule flexibility to work hours aligned with Pacific, Alaska, or Hawaii time zones, with willingness to accommodate ANZ business hours through flexible scheduling
- Strategic thinking and problem-solving skills that enable you to develop comprehensive account strategies, qualify opportunities effectively, and navigate complex sales cycles
- Executive presence and negotiation capabilities that allow you to present confidently to senior leadership and structure mutually beneficial agreements
Nice to Have
- Bachelor's degree in business or related field (or equivalent work experience demonstrating your capabilities)
- Experience with NetSuite or familiarity with ERP systems and their business impact
- Knowledge of manufacturing and/or distribution processes, supply chain challenges, or warehouse operations
- Previous experience managing accounts across international boundaries or working with ANZ markets
- High technical acumen or experience selling software/hardware solutions to technical audiences
Technical Stack
- Salesforce
- Oracle/Siebel
- NetSuite
- ERP systems
Team & Environment
- Collaborative Sales team with Customer Care/Support partners
Benefits & Compensation
- Entrepreneurial freedom to shape the ANZ customer experience
- Significant autonomy with strong support
- Uninterrupted time during US mornings to focus on strategic work, planning, and internal collaboration
- Resources and backing to orchestrate impactful customer visits
- Opportunities to attend regional trade shows when strategic
- Collaborative Sales team environment where team members support each other
- Customer Care/Support partners committed to customer success
Work Mode
- Remote
- Must work during Pacific, Alaska, or Hawaii Time zones to support ANZ business hours; flexible scheduling required to accommodate ANZ business hours
RF-SMART is an Equal Employment Opportunity (EEO) employer. Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status).
