Twilio is looking for a Strategic Account Executive 3 to lead relationships with our growth and mid-market Communications platform customers. In this role, you will be directly responsible for protecting and growing Twilio’s communications business across your assigned accounts by driving highly analytical and consultative sales cycles.
What You'll Do
- Manage and expand some of our most important Regulated Verticals customer accounts.
- Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
- Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio.
- Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
- Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
- Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.
- Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.
What We're Looking For
- A total of 5 years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales.
- Demonstrated expertise in managing or leading quantitative, highly analytical products and solutions for customers.
- Accountable for relationship management, cross sells, upsells and solutions consulting.
- Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
- Analytical account development strategy based on using data to find opportunities and prove value.
- Demonstrated track record of managing business forecasts and financial models.
- Entrepreneurial mindset with appetite to define process and build programs.
- Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.
- Excellent verbal and written communication skills.
- Bachelor’s Degree or equivalent years of experience.
Nice to Have
- Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.
- Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
- Software, SaaS, CPaas or PaaS selling experience.
Team & Environment
Highly cross functional, building deep partnerships across product management, finance, support, and operations.
Benefits & Compensation
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
- Compensation varies by location:
- Colorado, Hawaii, Minnesota or Vermont: $103,376.00 - $129,220.00
- Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $109,120.00 - $136,400.00
- New York, New Jersey, Washington State, or the San Francisco Bay area, California: $114,864.00 - $143,580.00
- Equity: This role may be eligible to participate in Twilio’s equity plan.
Work Mode
This is a remote-first, global role. Candidates are not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.
Twilio is an equal opportunity employer committed to building a diverse and inclusive team.
