Responsibilities
- Serve as day-to-day client contact on assigned accounts, in partnership with senior account leadership
- Develop a strong understanding of clients’ business goals, challenges, and strategic priorities
- Help translate client vision into actionable plans and high-quality deliverables
- Contribute to annual strategic and tactical plans, brand plans, and project-level planning
- Build trust with clients through strong communication, responsiveness, and strategic thinking
- Proactively offer ideas and recommendations to improve brand performance and client engagement
- Support scoping of work, development of budgets, and ongoing management of account finances
- Monitor budgets and team efficiency to ensure work is delivered within scope; help flag when requests are out of scope
- Assist with forecasting planned work and resources; flag risks or changes to leadership
- Identify potential growth opportunities and new business ideas and share with the account team
- Partner with program management to develop project briefs and lead or support kickoff meetings
- Coordinate internal teams to ensure alignment on strategy, timelines, and client expectations
- Support quality of deliverables by reviewing for accuracy and readiness before client delivery, while collaborating with senior account team members on final approval
- Help manage workload and prioritization to keep projects moving and self and team members billable
- Participate in, and at times lead, client meetings, status calls, and planning calls with healthcare professionals
- Flag team issues and provide details to support difficult conversations related to timelines, budgets, and feedback
Requirements
- Bachelor’s degree required
- A minimum of 3 years of experience in medical communications, agency account management, strategic account support, or a related client-facing role, OR an advanced doctoral-level degree (e.g., PhD, MD, PharmD, or equivalent)
- Experience working directly with pharmaceutical, biotech, or healthcare clients
- Demonstrated ability to manage client relationships and contribute to strategic discussions
- Strong written, verbal, and presentation skills, including PowerPoint proficiency
- Proven organizational skills and ability to manage multiple priorities in a fast-paced environment
Nice to Have
- Experience supporting or managing budgets, forecasts, or account financials
- Exposure to product strategy, publication planning, or integrated medical communications
- Experience collaborating with a cross-functional team and mentoring junior team members
