ServiceNow is looking for a Staff Systems Engineer to join the SysEng OODP Operations team. You will deliver 24x7 support for the Cloud infrastructure and help architect and build the server infrastructure and core services that allow our SaaS platform to run at scale and with high availability.
What You'll Do
- Write and maintain software-defined declarative infrastructure at scale.
- Deploy, scale, and manage containerized applications using Kubernetes, docker, and related tools.
- Develop systems, web services, and automation tools that are thoroughly specified, documented, and testable.
- Build orchestration workflows by leveraging features of the ServiceNow platform.
- Research and implement new open-source and commercial tools, technologies and methodologies.
- Manage large scale infrastructure with code.
- Collaborate with peer teams who have built world class networking and orchestration solutions.
What We're Looking For
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 8+ years of IT experience with a bachelor’s degree; or 6+ years with a master’s degree; or a PhD with 3+ years of experience; or equivalent experience.
- Ability to figure things out in an environment with many interconnected systems and technologies.
- Deep understanding of Kubernetes architecture, concepts, and operations.
- Experience working with VictoriaMetrics, Postgres, Redis, Prometheus, and Grafana.
- Comfort building and maintaining Linux-based systems through automated tooling such as Terraform, Cobbler, Puppet, Ansible, etc.
- Familiarity with virtualization using public and private cloud infrastructure such as Microsoft Azure, Amazon EC2, VMware vSphere.
- Experience designing, authoring, testing, and debugging code in a popular systems language like Python, Go, Java, or Ruby, including writing test specifications.
- Working understanding of related infrastructure concepts such as IP networking, block and file storage, load-balancers.
- Working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP.
- Excellent oral and written communication skills.
- High integrity and ability to uphold ServiceNow’s values.
- Strong understanding of traditional relational databases like MySQL or PostgreSQL, with ability to write queries, perform joins, and optimize basic SQL.
Nice to Have
- Fulltime software development experience.
- Relevant Azure, AWS or GCP certifications.
- Deep experience with Ansible, Terraform (any provider, but especially Azure).
- Familiarity with Cloudera Data Platform (CDP) and its ecosystem.
Technical Stack
- Container & Orchestration: Kubernetes, Docker
- Infrastructure as Code: Terraform, Cobbler, Puppet, Ansible
- Cloud Platforms: Microsoft Azure, Amazon EC2, VMware vSphere
- Languages: Python, Go, Java, Ruby
- Databases & Monitoring: VictoriaMetrics, Postgres, Redis, Prometheus, Grafana, MySQL, PostgreSQL
Team & Environment
You will be a part of the SysEng OODP Operations team, collaborating closely with peer teams to deliver and support the infrastructure.
Work Mode
This is a hybrid position with locations in EMEA (Europe, Middle East and Africa).
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
