ServiceNow is hiring a Staff Network Engineer - Cloud Infrastructure - Federal

ServiceNow seeks a Staff Network Engineer to join the Cloud Network Services (CNS) team, focused on Cloud Infrastructure for Federal customers. You will be part of the team that designs and operates a global cloud networking solution, ensuring reliable, high-performance application delivery. In this role, you will design, deploy, operate, and troubleshoot networks, engage in outage mitigation, and support hybrid cloud strategies.

What You'll Do

• Design and deploy networks based on business and technical requirements.
• Partner with project and program managers to meet overall timelines and resolve issues.
• Operate and troubleshoot networks to identify and resolve issues quickly.
• Take a lead role in the engagement and mitigation of outage-causing events.
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in a trouble-ticketing system.
• Perform non-critical investigations into functionality that is not working as desired.
• Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability.
• Review, consult and prepare for planned change introduction to the production environment.
• Participate in a rotating 'on call' schedule with other team members including weekends.
• Partner with teams to plan and execute software code upgrades and device maintenance.
• Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
• Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.

What We're Looking For

• 8+ years of network engineering experience with a Bachelor's degree; or 5+ years with a Master's degree; or 3+ years with a PhD; or equivalent work experience.
• Solid foundation in networking including routing, switching, security and load balancing.
• Solid understanding and experience with network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP.
• Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.
• A minimum of 5 years of experience working on Internet and data center networks.
• Familiarity with Cisco IOS and JunOS operating systems.
• Ability to partner with peers who are globally distributed.
• Passion for customer experiences and focus on delivering high quality support.
• Strong communication skills and empathy for customers.
• Ability to learn new technology in a fast-paced environment.
• Ability to deal with ambiguity.
• Must pass a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards).
• Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Nice to Have

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Experience in one or more automation languages (Python, Ansible, Terraform, Go, PowerShell).
• 2+ years of experience with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux.
• Experience with Azure Core Platform: Compute, Storage, Networking.
• Experience with Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux.
• Experience with Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub.
• F5 and Cisco ASA knowledge and experience.
• Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk.

Technical Stack

• Protocols & Fundamentals: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP, TCP/IP
• Tools: Wireshark
• Automation & Languages: Python, Ansible, Terraform, Go, PowerShell
• Cloud Platforms: Azure, AWS, Google Cloud Platform
• Network Platforms: Cisco IOS, JunOS, F5, Cisco ASA
• Monitoring: EMC Watch4Net, Cacti, Splunk

Team & Environment

You will be part of the Cloud Network Services (CNS) team, a group designing and operating a global cloud networking solution.

Benefits & Compensation

• Compensation: $146,200 - $255,900 + equity (when applicable)
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

Work Mode

This is a hybrid role with locations in AMS - North America and Canada.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.