ServiceNow is looking for a Staff Inbound Product Manager to join our Manufacturing industry products team. In this role, you will be responsible for defining AI-powered CPQ, customer service, and order-to-cash capabilities, managing products from concept to delivery.

What You'll Do

Translate product strategy into product capabilities and roadmap and manage them through the product lifecycle.
Collaborate with researchers and designers to define, validate, and test innovative product ideas.
Engage with customers to gather feedback, validate concepts, and identify opportunities.
Create feature plans, storyboards, and wireframes to communicate product requirements to design and development teams.
Collaborate with engineering on release management, addressing risks and dependencies.
Develop and maintain the product roadmap for short-term and long-term releases.
Work with sales, marketing, services, and support teams to ensure successful product releases and adoption.
Provide recommendations on pricing and packaging.

What We're Looking For

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
A bachelor's degree in computer science, business, or a related field.
10+ years of experience with 5+ years product management experience working on Enterprise SaaS products.
Deep knowledge of using generative and agentic AI to deliver AI-native experiences.
A proven track record of successfully launching and managing enterprise software products that resonate with users.
Strong understanding of and interest in working with automotive, heavy industrial, chemicals, CPG, and other manufacturing companies.
Excellent communication skills, with experience presenting to large audiences and/or executive leadership.
Experience working directly with customers, sales, and engineering teams in a global setting.
The discipline to focus on high-impact activities.
Must enjoy working in a collaborative environment.
High energy, self-starter with a growth mindset.

Nice to Have

An MBA is preferred.

Team & Environment

You'll be part of the Manufacturing industry products team.

Work Mode

This role offers a flexible work mode and is open to candidates based in EMEA - Europe, Middle East and Africa.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.