The Staff Engineer, ServiceNow at Nagarro will lead the design and implementation of ServiceNow solutions with a focus on APM, CSM, and HRSD modules. This role demands deep technical expertise in ServiceNow development, integration, and ITIL frameworks, along with the ability to translate business needs into scalable technical solutions and mentor development teams.
What You'll Do
- Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project
- Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it
- Determining and implementing design methodologies and toolsets
- Enabling application development by coordinating requirements, schedules, and activities
- Being able to lead/support UAT and production rollouts
- Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it
- Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
- Giving constructive feedback to the team members and setting clear expectations
- Helping the team in troubleshooting and resolving complex bugs
- Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
- Carrying out POCs to make sure that suggested design/technologies meet the requirements
What We're Looking For
- Experience 7+ years
- Strong experience in ServiceNow Development specializing in APM, CSM Module and HRSD
- Hands-on experience in ServiceNow integrations with third-party systems
- Experience in either of other modules i.e. ITOM or GRC or HRSD and ITIL knowledge
- Candidate should have ServiceNow SPM module certification
- Demonstrated experience in implementing ServiceNow integrations with third-party platforms
- Strong understanding of ITIL principles
- Ability to translate business requirements into technical solutions
- Develop and implement technical solutions and conduct component Integration Tests
- Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
- Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
- Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery detail
Technical Stack
- ServiceNow
- APM
- CSM Module
- HRSD
- ITOM
- GRC
- ITIL
- UI Policies
- UI Actions
- Business Rules
- Client Scripts
- Jelly scripting
- Angular JS
