Responsibilities
- Design and drive the architecture for Together's Customer Insights platform, including customer-visible events, activity history, audit logs, timelines, notifications, and historical analytics and dashboards views.
- Build and operate the shared event and historical analytics visibility layer that helps product teams define important customer-facing events once and surface them consistently across analytics, logs, timelines, notifications, and governance views.
- Write and maintain critical-path backend and product code used by multiple teams and customer-facing surfaces.
- Partner with Data Platform and Observability engineering teams to leverage Together’s core data stack and capabilities to build out Customers Insights data collection and processing systems.
- Create customer workflows that connect summaries, timelines, evidence, actors, related objects, and next steps so users can investigate operational questions without relying on support or ad hoc analysis.
- Establish standards and review patterns for which events, evidence trails, notification hooks, and governance signals must exist before new product capabilities launch.
- Define reliability, freshness, completeness, and correctness measures for customer-facing visibility systems, then build the checks and operating loops needed to maintain trust at scale.
- Mentor engineers, influence architectural direction across teams, and help define the hiring bar as the Customer Insights area grows.
Team
Structure: The role is to help found, build, and scale the Customer Insights team, which will work closely with Together’s cloud product engineering teams and data platform team.
