About the Role
Role details below.
Responsibilities
- Build, lead, and manage a strong team of Cloud Architects/FDEs that help customers design, deploy, and optimize production-grade cloud workloads on AWS, Google Cloud, and/or Azure.
- Ensure your team serves as the primary technical delivery partner for customers, with a focus on CloudOps/FinOps, reliability, security, and performance.
- Act as an escalation point for complex cloud topics and ensure high-quality, well-explained resolutions.
- Drive your team to plan and deliver structured engagements such as cost optimization workshops, architecture deep dives, security/reliability reviews, and product adoption sessions.
- Shift your team's model from reactive to proactive by driving signal-based outreach (usage, health, roadmap gaps, known risks).
- Embed FDEs into account teams and ensure they participate in defined account activities - TKOs, quarterly reviews, objective setting, and customer syncs.
- Coordinate with TPOs, CSMs, AMs, TAMs, and other FDEs to deliver measurable impact across customer segments.
- Coach your team to become experts in DCI - Cloud Analytics, Insights, Cloud Composer, CloudFlow, DataHub, and Enterprise Platforms such as PerfectScale and SELECT and use these tools hands-on with customers.
- Drive your team to embed DCI into customers' FinOps, observability, CI/CD, and governance workflows.
- Foster a builder culture: expect every FDE to turn one-off customer solutions into reusable patterns - playbooks, Terraform modules, CloudFlow templates, Composer Recipes, and internal docs or build products alongside our R&D team.
- Ensure your team provides structured feedback to Product and Engineering on product gaps, friction points, automation and improvement opportunities.
- Support the FDE model by enabling FDEs to partner deeply with R&D and product stakeholders.
- Provide technical leadership and guidance to team members, fostering a culture of innovation, collaboration, and continuous learning.
- Mentor and coach FDEs, providing regular feedback and performance evaluations to drive career development and growth.
- Drive team engagement, define clear role expectations, and align individual growth plans with the FDE career ladde
Work Arrangement
Remote (Country)
