Responsibilities
- Execute data and permission migration projects from on-premises and Cloud sources to ensure successful customer deployment and adoption of the Egnyte platform
- Act as liaison between customers and internal teams for monitoring, reporting, and troubleshooting of migration jobs
- Engage with customers and internal teams to provide status and escalate issues
- Communicate professionally and succinctly and follow Egnyte Professional Services Standard Operating Procedures (SOP)
Requirements
- Strong technical skills that cover the following areas: Software installation and troubleshooting skills
- Strong technical skills that cover the following areas: Data and permission migration tools
- Strong technical skills that cover the following areas: Virtualization experience (VMWare, Hyper-V)
- Strong technical skills that cover the following areas: Windows/Linux Server operating systems
- Execute and monitor scripts (Python, SQL, PowerShell)
- Good understanding of Microsoft Active Directory, Azure AD, SSO
- Prior experience supporting Enterprise software or supporting Enterprise applications in technical capacity for a SaaS environment
- Experience migrating data and permissions
- Extensive experience with customer-facing implementation roles working remotely
- Should be adept at leading technical discussions and implementation with stakeholders
- Excellent customer engagement and communication skills
- Fluency of spoken and written command of English
- Attention to detail and adapt to process in a quick changing environment
- Ability to actively multi-task and manage multiple projects in parallel
- 10+ years of relevant technical function experience
- Willing to work during US Eastern time every day
Nice to Have
- Bachelor’s degree in related technical discipline is preferred
Benefits
- Competitive salaries
- Medical insurance and healthcare benefits for you and your family
- Fully paid premiums for Term life insurance
- Personal Accident Insurance
- Flexible hours and PTO
- Gym and fitness reimbursement
- Childcare reimbursement
Work Arrangement
Remote (Country)
BENEFITS
- Competitive salaries
- Medical insurance and healthcare benefits for you and your family
- Fully paid premiums for Term life insurance
- Personal Accident Insurance
- Flexible hours and PTO
- Gym and fitness reimbursement
- Childcare reimbursement
Equal Employment Opportunity
- Egnyte celebrates diversity and inclusion through global Egnyte Employee Communities (EECs)
- Employees encouraged to bring their whole selves to work
- No retaliation policy for reporting equal employment opportunity concerns
- Contact hr@egnyte.com for questions or concerns about equal employment opportunity
- All employees must cooperate with investigations conducted pursuant to this policy
- Workplace must be free of artificial barriers; violations lead to discipline up to discharge
Additional Information
- Willing to work during US Eastern time every day
- Fluency of spoken and written command of English
