CrowdStrike, Inc. is looking for a Sr. Technical Account Manager - Public Sector/Gov to join our team. In this remote role, you will provide proactive technical support to our Premium Support customers within the Public Sector/Gov space, serving as the primary technical contact to ensure their success.

What You'll Do

Serve as the primary technical contact and augment customer support teams.
Onboard new customers to the CrowdStrike platform.
Ensure customer success through proactive periodic health checks, product training, and sharing best practices.
Act as customer advocate with internal stakeholders to document and assess feedback.
Engage with customers at all organizational levels, from the SOC to the C-suite.
Research and respond to technical issues in a timely manner with recommendations and action plans.
Escalate customer issues to management when appropriate.
Maintain control of overall resolution for escalated cases, leading cross-functional groups.
Leverage internal technical expertise to provide effective solutions.
Create knowledge base content to capture new learning.
Participate in technical communications within the team to share best practices.
Identify renewal risk and collaborate with internal teams to ensure successful renewal.
Support sales teams in identifying account expansion opportunities.
Drive support cases to ensure timely resolution.

What We're Looking For

Bachelor’s Degree or equivalent experience.
Experience working with Windows Server Operating Systems.
Knowledge of enterprise web technologies, security, and modern infrastructures.
Excellent customer service skills and ability to establish technical credibility quickly.
Excellent written and verbal communication skills.
Proven problem-solving skills and a collaborative attitude.
Ability to travel up to 25%.
A commitment to customer success.

Nice to Have

Bachelor’s Degree in Computer Science or equivalent.
CISSP or ITIL Certification.
3+ years of Customer Success, Support, or Technical Account Management experience in a SaaS organization.
Deep expertise in Linux and Mac platforms.
Python Scripting and RestAPI experience.

Technical Stack

Windows Server
Linux
Mac
Python
RestAPI

Benefits & Compensation

Compensation: $110,000 - $160,000 per year + equity grants.
Market leader in compensation and equity awards.
Comprehensive physical and mental wellness programs.
Competitive vacation and holidays.
Paid parental and adoption leaves.
Professional development opportunities for all employees.
Employee Networks, geographic groups, and volunteer opportunities.
Vibrant office culture with amenities.

Work Mode

This role is remote.

CrowdStrike is proud to be an equal opportunity employer, committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.