Responsibilities
- Support product sales as a technical and domain expert of a client-facing sales team that pursues customers and prospects across non-profit industries.
- Lead discovery workshops to determine customers' challenges
- Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences to align our solution with customer needs
- Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.
- Develop client partner relationships
- Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
- Provide feedback to product management about product enhancements that can address customer needs and provide additional value
- Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
- Stay current on competitive analysis and market differentiation
- Support marketing events including executive briefings, conferences, user groups, and trade shows
Requirements
- 5+ years of experience
- Deep technical expertise with ServiceNow or similar enterprise platforms (e.g., Salesforce, Workday, Oracle, Microsoft Dynamics).
- Exceptional executive presence and storytelling.
- Trusted advisor with strong sales acumen and technical leadership.
- Drives solution strategy for high-value, strategic opportunities.
- Influences product direction and leads executive-level engagements.
- Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence.
- Operates across multiple accounts or regions.
Benefits
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
Additional Information
- Travel: 30%
- West Coast based is ideal for proximity to clients
