ServiceNow is hiring a Sr. Solution Consultant, West - Nonprofit to drive revenue by supporting sales cycles for our Technology Solutions. You will act as a hands-on technical consultant, focusing on Employee Experience, Customer Workflow, and ITX solutions for nonprofit customers. Your work will develop, position, and provide product-specific solutions to achieve sales goals in your assigned territory.
What You'll Do
- Support product sales as a technical and domain expert for a client-facing sales team pursuing customers and prospects across non-profit industries.
- Lead discovery workshops to determine customers' challenges.
- Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences to align the solution with customer needs.
- Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.
- Develop client partner relationships.
- Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement.
- Provide feedback to product management about product enhancements that can address customer needs and provide additional value.
- Share and learn best practices and re-usable assets with other Solution Consultants to enhance team quality and efficiency.
- Stay current on competitive analysis and market differentiation.
- Support marketing events including executive briefings, conferences, user groups, and trade shows.
What We're Looking For
- 5+ years of experience.
- Deep technical expertise with ServiceNow or similar enterprise platforms (e.g., Salesforce, Workday, Oracle, Microsoft Dynamics).
- Exceptional executive presence and storytelling.
- Trusted advisor with strong sales acumen and technical leadership.
- Drives solution strategy for high-value, strategic opportunities.
- Influences product direction and leads executive-level engagements.
- Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence.
- Operates across multiple accounts or regions.
- Experience working collaboratively with product management, product marketing, partners, and professional services.
Nice to Have
- West Coast based for proximity to clients.
Technical Stack
- ServiceNow
- Salesforce
- Workday
- Oracle
- Microsoft Dynamics
Team & Environment
Member of the Americas ServiceNow.org Solution Consulting team.
Benefits & Compensation
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
- Compensation: $93,375 - $144,750 base pay + equity
Work Mode
This role is remote, with a preference for candidates located on the West Coast.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
