ServiceNow is looking for a Sr Services Sales Executive – State and Local Government. As a Services Account Executive, you will own the opportunity management for both Expert Services and Success Services sales within designated strategic accounts. You will coordinate with license sales teams and partners to scope proposals for successful delivery and drive client rollout plans that maximize the value of the ServiceNow investment.
What You'll Do
- Act as the primary point of contact for the customer regarding ServiceNow’s Expert and Success Services portfolio.
- Lead engagement negotiation, ensuring legal and operational evaluations are performed to result in acceptable organizational risk.
- Work with license and solution sales teams to appropriately position Expert and Success services on all designated accounts.
- Develop plans that enable the full array of licensed products to be deployed, not just those needed for a first project.
- Identify and pursue other business opportunities within designated accounts after the initial license sale.
- Drive the client to provide references.
- Exceed services sales quotas.
- Ensure a successful transition to the Delivery organization through comprehensive briefings and handover.
- Identify business development plans for accounts with low customer satisfaction, low adoption/usage, or upgrade requirements.
- Ensure each Expert and/or Success services proposal is contracted to maximize chances of successful delivery on time, on budget, and with agreed functionality.
- Draft each services proposal to maximize the chance of the client providing high marks for project satisfaction.
- Drive service references.
- Ensure each services contract enables revenue to be recognized in a timely and consistent fashion with minimal risk of detrimental revenue adjustment.
Team & Environment
You will coordinate with license sales teams and partners and work closely with the Delivery organization.
