CDW is looking for a Senior Security Consultant to provide expert support and leadership within our Managed Security Services practice. You will act as the primary technical owner for assigned accounts, specializing in disciplines like Network Security, Information Security, and/or Endpoint Security, with a strong hands-on focus on SIEM technologies. Your work will ensure adherence to service level agreements and drive customer service excellence.
What You'll Do
- Manage complex technical questions, ticket escalations, and system performance monitoring.
- Perform SIEM deployments, customization, tuning, and optimization.
- Identify and recommend solutions for technical deficiencies, service performance issues, product utilization, bugs, and enhancements.
- Recommend process improvements to drive efficiencies, reduce troubleshooting time, and lower false-positive alerts.
- Conduct ongoing analysis and system testing for new releases, upgrades, and patches.
- Run quarterly and monthly meetings and tuning calls with assigned accounts.
- Handle technical account management responsibilities for assigned clients.
- Mentor team members with technical advice and support.
- Identify and manage out-of-scope requirements and facilitate their resolution.
- Develop reports, presentations, and actionable threat advisory documentation.
- Provide technical knowledge transfer to clients on performance status, trends, and metrics.
- Develop best practices, strategies, methodologies, business process documentation, templates, and Standard Operating Procedures (SOPs).
- Contribute to service definition and content pack development.
- Conduct technical, procedural, and incident handling knowledge transfer sessions.
- Research supported technologies and develop training content.
- Participate in and complete assigned self-paced trainings and industry certifications.
- Attend training sessions or shadowing activities as determined by your Manager.
What We're Looking For
- A Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology field plus 5 years of Security Support experience in a client-focused environment or security operations center.
- Or, a total of 9 years of Information Technology experience, including 5 years of the specified Security Support experience.
- At least 2 advanced or expert level certifications in a Managed Security Services discipline (e.g., Check Point CCSE; Cisco CCNP Security; Palo Alto PCNSE; IBM QRadar; SANS GCIA; Splunk; CrowdStrike; Exabeam; Tenable VM Expert).
- Demonstrated strong hands-on experience with SIEM technologies (QRadar, Splunk, Exabeam, SumoLogic, Microsoft Sentinel).
- Availability to work other shifts, including weekends, holidays, and overtime as part of a 24/7 managed services operation.
- Excellent prioritization and time management skills, with the ability to self-manage priorities and handle multiple tasks.
- Experience designing, implementing, and supporting IT infrastructure and Information Systems Design at an enterprise level for at least one discipline in the Managed Security Services portfolio.
- Direct involvement in working with internal and external teams to implement and troubleshoot complex hardware, software, and service configurations.
- Experience presenting ideas and solutions to clients, adapting style to fit client situations.
- Demonstrated knowledge of company products and services, testing methodology, and system troubleshooting.
- Ability to investigate complex problems requiring in-depth evaluation of variable factors from multiple IT infrastructure systems.
- Proven ability to establish positive working relationships and conduct critical work in a team, consulting environment.
- Ability to select resolutions and techniques that meet technical requirements within best practices.
- Clear, concise, and engaging communication and presentation skills.
- Collaborative problem-solving approach and mentorship ability.
- Ability to work independently and step into leadership roles.
- Consistently achieves high levels of customer satisfaction.
- Proficiency with productivity tools (word processing, spreadsheets, diagram creation, presentations, email).
Technical Stack
- SIEM technologies: QRadar, Splunk, Exabeam, SumoLogic, Microsoft Sentinel
Team & Environment
You will act as a primary technical owner on assigned accounts and mentor team members. You will report to a Manager.
Benefits & Compensation
- Salary Range: $92,000 - $128,000
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other basis prohibited by state and local law.
