ServiceNow is hiring a Sr Sales Operations Analyst

ServiceNow is hiring a Senior Sales Operations Analyst to provide critical support to our Sales Management and Channel & Alliance teams. In this role, you will apply your operational expertise to forecasting, pipeline analysis, deal support, and pricing to directly drive revenue growth and sales efficiency.

What You'll Do

• Attend and participate in all forecast meetings, supporting Sales Management in the weekly roll-up of their forecast.
• Perform pipeline reviews and establish best practices and methodologies for forecast accuracy.
• Analyze and review current customer licensing, products, and usage to identify new revenue opportunities.
• Suggest creative pricing and payment solutions that balance customer needs and company pricing policies.
• Review Quotes and Order Forms for accuracy and completeness.
• Ensure all Orders are approved within pricing and discount policies.
• Interface with Deals Desk, Finance, and Legal as needed, including for revenue recognition.
• Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.
• Support the sales organization’s requirements for Customer licensing compliance.
• Work with multiple business stakeholders to develop solutions supporting Channel & Alliance growth and develop operational best practices.
• Partner with Sales Managers and Account Executives to identify opportunities to increase revenue and improve salesforce efficiency.
• Act as the first line support for the Channel & Alliance sales team and partners in training, onboarding, and ongoing collaboration.
• Work in partnership with the Channel & Alliance sales team on partner calls to ensure pricing policies and deal strategy are clearly understood.
• Develop dashboard requirements to provide visibility into Channel & Alliance pipeline, transactions, and performance metrics.
• Maintain Channel & Alliance account maps and assignments in the ServiceNow sales automation tool.

What We're Looking For

• 2-4 years of proven Sales Operations experience in a software sales organization.
• Highly organized with excellent attention to detail and the ability to work in a fast-paced environment.
• Proficient in PPT, Word, and Excel.
• Experience with a CRM system.
• Previous experience supporting Sales Representatives and Sales Territories.
• Strong listening, analytic, and organizational skills.
• Team player with a positive attitude ready to work in a fast-paced environment.
• Excellent analytical and problem-solving skills with the ability to drive conflict resolution.
• Excellent interpersonal, written, and verbal communication.
• Ability to work in an aggressive, fast-paced environment managing multiple priorities.
• A hands-on, results-driven approach with solid attention to detail.

Nice to Have

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Selling Software as a Service is a plus.

Technical Stack

• CRM system
• ServiceNow sales automation tool
• PPT
• Word
• Excel

Team & Environment

You will support Sales Management and Channel & Alliance sales teams. The role involves consistent interfacing with Deals Desk, Finance, Legal, and Order Management.

Benefits & Compensation

• Compensation: $94,000 - $155,100 base pay plus equity (when applicable).
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP.
• Matching donations.
• Flexible time away plan.
• Family leave programs.

Work Mode

This is a hybrid role. Locations include AMS - North America and Canada.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.