CrowdStrike is hiring a Sr. Manager, Services Communications to build a new capability supporting our Professional Services organization. This strategic role will serve as a bridge between internal teams and customer executives, developing clear messaging during critical cybersecurity incidents.
What You'll Do
- Partner with Professional Services leadership and incident response engagement leads to support customers during active incidents.
- Translate technical findings into clear, actionable messaging for internal and external audiences.
- Advise customers on disclosure timing, statement development, and overall communications strategy.
- Develop and maintain standardized materials, including templates, FAQs, and stakeholder playbooks.
- Identify and anticipate media narratives and reporter engagement, particularly in cybersecurity and technology press.
- Coordinate closely with external counsel and outside parties to ensure alignment and confidentiality.
- Maintain relationships with external crisis communications firms to support referrals and collaboration.
- Support the development of a scalable, repeatable model that integrates communications into the Services workflow.
What We're Looking For
- 10+ years of experience in crisis and corporate communications, with direct experience managing cyber or technology incidents.
- Background in a leading communications firm or corporate environment.
- Strong technical understanding of cybersecurity, technology media, and incident response dynamics.
- Exceptional written and verbal communication skills, with the ability to distill complex issues quickly.
- Proven ability to lead under pressure, manage multiple stakeholders, and navigate sensitive situations.
- Ability to collaborate across functions, including Services, Legal, Product, and Customer Success.
- Experience advising senior executives and managing high-stakes communications.
Team & Environment
Work directly with the Professional Services organization.
Benefits & Compensation
- Remote-friendly and flexible work culture.
- Market leader in compensation with eligibility for equity grants.
- Comprehensive physical and mental wellness programs.
- Competitive vacation and holidays for recharge.
- Paid parental and adoption leaves.
- Professional development opportunities for all employees regardless of level or role.
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
- Vibrant office culture with world class amenities.
Work Mode
This is a remote position supporting global operations. Candidates should be located in the Eastern time zone.
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.
