Lead client data conversions from start to finish, ensuring donor information moves accurately and efficiently from legacy systems into a modern giving platform. You'll act as the primary point of contact, guiding organizations through each phase of the migration process while maintaining clear timelines and strong client relationships.
What You’ll Do
- Oversee multiple concurrent conversion projects, meeting milestones and maintaining a consistent on-time delivery rate
- Host regular check-ins and virtual meetings to keep clients informed and engaged throughout their transition
- Collaborate with technical teams to identify data inconsistencies and submit correction requests when needed
- Document client concerns, assess impact, and escalate issues appropriately to ensure resolution
- Use judgment to resolve conversion challenges independently, balancing client needs with technical feasibility
- Maintain high client satisfaction, consistently achieving top-tier feedback scores
What We’re Looking For
- Proven experience managing projects, especially in client-facing SaaS environments
- Strong written and verbal communication skills with attention to detail
- Background in data migration or system conversions, with comfort navigating databases and relational structures
- Familiarity with nonprofit operations is a plus
Benefits & Work Environment
- Fully remote role with team members across the U.S. and select Canadian provinces
- Comprehensive health, vision, and dental coverage
- 20 days paid time off, 3 flex days, 12 paid holidays, and 4 optional volunteer days
- Paid parental leave and 401k matching
- Equipment provided and shipped directly to your home
- Access to 24/7 virtual healthcare through HealthiestYou
- Eligible for a discretionary annual bonus
Our Values
Simplify, Care, Act — these guide how we work and support one another. We believe in clear processes, empathy, and taking initiative to deliver meaningful results for the organizations we serve.
Equal Opportunity
We consider all applicants equally, regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
