Responsibilities
- Sophisticated analytics to support global Restaurant Sales and Services and Marketing decisions
- Monitor and understand the health of the teams and markets by creating helpful reporting tools that derive action items and insights
- Maintain and assure data quality in dashboards and reports for internal use
- Align metrics used by RSS and Marketing teams to the other departments; collaborate with other departments to find an aligned source of truth
- Prepare & present data analysis for audiences ranging from field sales members to senior leadership
- Call out abnormalities and trends in data to identify business opportunities and best practices
- Make data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales and operations teams
- Communicate upwards and to peers on project strategy, status, expectations, deadlines, and results
- Collect feedback and handle flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for process and system enhancement requests; drive process optimization and training
- Build and maintain financial models, forecasts, and dashboards for various business scenarios
- Act on feedback from the team for process and system enhancement requests
- Have a strong understanding of revenue operations: goaling, commission plans, territory management, and recognition programs and SPIFs that help enable sales strategy
- Improve Salesforce.com (SFDC) processes and data
- Knowledge of SQL required
- Experience in big data and understanding of databases
- Experience in operations: sales goaling, territory management, commission plans, SPIF, etc
- Must be able to speak the Salesforce.com language in order to make recommendations for processes and communicate effectively with our Business Optimization and Product teams
- Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience required
- Professional experience in data analysis and ability to see beyond the numbers to drive sound decision-making
- Demonstrated ability to think strategically about complex issues and make thoughtful recommendations and action plans
- Operational experience in measuring and improving efficiency, utilization, scale initiatives etc.
- Excellent communication and social skills; proven track record to successfully work and partner across multiple functions in an organization
- High energy and contagious enthusiasm. Willing to take on tough projects and be a peer leader in order to support growth
- Shown strong verbal and written communication skills; including detailing business processes, use cases, and business requirements
- Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
- Self-motivated and able to perform well under pressure and against bold deadlines, with minimal oversight from management
- Excellent business liaison skills. Ability to digest system complexity and articulate to business users in concise and simple language
Requirements
- Experience with Salesforce
- reporting tools such as Preset
- SQL queries
- a finance or analytics background
- 8+ years of experience in an analytics role
- 8+ years using data to make recommendations
- College degree
Nice to Have
- People management experience
- Experience in big data and understanding of databases
- Experience in operations: sales goaling, territory management, commission plans, SPIF, etc
- Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience required
- Professional experience in data analysis and ability to see beyond the numbers to drive sound decision-making
- Demonstrated ability to think strategically about complex issues and make thoughtful recommendations and action plans
- Operational experience in measuring and improving efficiency, utilization, scale initiatives etc.
- Excellent communication and social skills; proven track record to successfully work and partner across multiple functions in an organization
- High energy and contagious enthusiasm. Willing to take on tough projects and be a peer leader in order to support growth
- Shown strong verbal and written communication skills; including detailing business processes, use cases, and business requirements
- Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
- Self-motivated and able to perform well under pressure and against bold deadlines, with minimal oversight from management
- Excellent business liaison skills. Ability to digest system complexity and articulate to business users in concise and simple language
