Responsibilities
- Lead the overall management of our most valuable business segmentation of customers.
- Resolve customer cases and tasks daily
- Turn data into actionable insights and share with restaurants to change behavior and drive adoption.
- Enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability.
- Respond to restaurant partner concerns from our Customer Support and field teams.
- Perform presentations and training remotely to restaurant customers.
- Inspire customers to think differently about their business in ways that will help both parties achieve success.
- Consistently meet and exceed regular team and individual goals.
- Reduce churn.
Requirements
- An experienced account manager.
- A consultative partner skilled in selling solutions and driving long-term value.
- A hospitality expert with deep, firsthand knowledge of restaurant operations.
- A self-motivated high-performer with a proven ability to thrive under pressure while meeting bold goals and deadlines.
- A persuasive storyteller skilled at reframing a customer’s perspective and challenging them to think differently about their business.
- A data-driven advisor with an aptitude for translating complex data into insights that persuade others to take action.
- An expert communicator and trainer with a natural talent for active listening and influencing key stakeholders.
- A tenacious, results-driven professional who is always reaching for the next level of success.
- A collaborative problem-solver with a validated ability to work across departments to achieve collective results.
- A highly organised executor with a sharp eye for documentation and excellent time management skills.
- An adaptable innovator who has shown success navigating unstructured and fast-paced environments
- A tech-savvy partner with experience using Salesforce (or an equivalent CRM)
Nice to Have
- A continuous learner—ideally with a university degree—who is passionate about the hospitality industry.
