Mitek Systems is hiring a Sr. Manager - North America Customer Support to own and elevate the customer support experience across the region. You will be instrumental in building a high-performing team dedicated to resolving customer issues efficiently and effectively.
What You'll Do
- Lead and develop the North America Customer Support team
- Establish and monitor performance metrics (KPIs) for the support function
- Drive process improvements to enhance customer satisfaction and resolution times
- Analyze support trends and data to inform strategic decisions
- Collaborate with cross-functional teams to ensure a cohesive customer journey
What We're Looking For
- Proven experience managing a customer support team in a B2B SaaS environment
- Strong track record of improving support processes and customer satisfaction scores
- Excellent analytical skills with experience using data to drive team performance
- Outstanding communication and leadership abilities
Mitek Systems is an equal opportunity employer.
