Hims & Hers is looking for a Sr. Manager, Community Marketing for a temporary backfill role providing support from approximately 9/1/2025 to 1/31/2026. This person will shape the future of the member experience by building meaningful relationships, hosting community events, and managing touchpoints that foster long-term trust, satisfaction, and brand affinity.
What You'll Do
- Define and execute a comprehensive engagement and growth strategy for the Hims and Hers Health Collective.
- Use data and insights to drive decision-making, improve program performance, and identify new opportunities for engagement.
- Recruit, onboard, and support selected community members to foster participation, advocacy, and collaboration.
- Manage our community platform and forums, create engaging activities, and ensure a positive member experience.
- Develop and manage a strategic content calendar that drives engagement and strengthens community sentiment.
- Lead community listening by identifying trends, tracking sentiment, and sharing actionable insights across teams.
- Operate independently and plan strategically, managing your own roadmap with minimal oversight.
- Implement and analyze community health metrics and use insights to improve programs.
- Design and manage a year-round event program (virtual and in-person).
- Lead the creation of quarterly newsletters to highlight company updates and celebrate community milestones.
- Develop ambassador or 'super user' programs that empower our most passionate customers.
- Represent the voice of the customer internally by surfacing trends, sentiment, and ideas.
- Collaborate with Social, Marketing, and Communications teams to bridge community programs with broader marketing efforts.
What We're Looking For
- 8+ years experience in customer marketing, brand community building, or customer experience programs.
- A strong portfolio of community engagement programs, including content, programming, and communications, at high-growth DTC brands, health platforms, or wellness startups.
- Experience running community programs such as member council, ambassador, or influencer programs.
- A customer-first mindset with a bias toward helpfulness, empathy, and education.
- Experience leading or hosting virtual and in-person events series, creating programming for digital or hybrid audiences.
- Outstanding verbal and written communication skills, especially when addressing sensitive health or wellness topics.
- Excellent project management skills and cross-functional collaboration experience.
- Ability to think both strategically and operationally.
- Attention to detail and commitment to producing high-quality work.
- Comfortable balancing numerous priorities and demands.
Team & Environment
This role reports to the Director of Community Marketing and partners closely with Customer Care, Customer Experience, Marketing, Content, and Communications teams.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with fair chance laws.
